nM
nomsa M
1 reviews | Active since Sept 2019
24 Sept 2019, 11:19
Cheating business
I have booked a cleaner from Sweepsouth and I felt I was cheated. I paid my money for nothing,my house was still dirty, the bathrooms, kitchen units, and wardrobes they were not cleaned. it took a cleaner an hour to clean a balcony.i would like Sweepsouth to refund me back with my money. I can't advise anyone to book a cleaner from Sweepsouth
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SweepSouth's replyOfficial
25 Sept 2019, 07:37Hello Nomsa,
Thank you for your review.
We're so sorry to read your feedback and agree that a SweepStar needs to be efficient when on your property and fully use the booked time in order to complete cleaning tasks laid out. We will be addressing this directly with your SweepStar as we do expect a certain level for an individual to work via the platform.
We understand that not all work was completed in the booked time. We do encourage clients to book the number of hours we estimate rather than to reduce the time. This ensures the SweepStar has sufficient time to properly complete the necessary work. Unfortunately, we are not able to guarantee that all work will be completed in instances where automated system estimates have been manually reduced and encourage clients to provide a list of priorities to allow a SweepStar to complete the most important work first within the reduced time. We would encourage you to book the full 7.5 hours instead of 6 hours. We also want to ensure that SweepStars receive dignified and adequate compensation for the work they are required to complete. Balconies are generally not included in our general home cleaning unless the SweepStar has completed all necessary tasks and still has enough time to clean a client's balcony.
Unfortunately, we won't be able to offer any compensation for tasks not completed as sufficient cleaning time was not booked in order to complete all of these tasks. - Where hours have been reduced, the Satisfaction Guarantee does not apply.
We do regret that this is your decision, as our aim is not to disappoint any of our clients who book with us.
SweepSouth
Thank you for your review.
We're so sorry to read your feedback and agree that a SweepStar needs to be efficient when on your property and fully use the booked time in order to complete cleaning tasks laid out. We will be addressing this directly with your SweepStar as we do expect a certain level for an individual to work via the platform.
We understand that not all work was completed in the booked time. We do encourage clients to book the number of hours we estimate rather than to reduce the time. This ensures the SweepStar has sufficient time to properly complete the necessary work. Unfortunately, we are not able to guarantee that all work will be completed in instances where automated system estimates have been manually reduced and encourage clients to provide a list of priorities to allow a SweepStar to complete the most important work first within the reduced time. We would encourage you to book the full 7.5 hours instead of 6 hours. We also want to ensure that SweepStars receive dignified and adequate compensation for the work they are required to complete. Balconies are generally not included in our general home cleaning unless the SweepStar has completed all necessary tasks and still has enough time to clean a client's balcony.
Unfortunately, we won't be able to offer any compensation for tasks not completed as sufficient cleaning time was not booked in order to complete all of these tasks. - Where hours have been reduced, the Satisfaction Guarantee does not apply.
We do regret that this is your decision, as our aim is not to disappoint any of our clients who book with us.
SweepSouth
Best regards,
SweepSouth's reply25 Sept 2019, 07:37
Official
Hello Nomsa,
Thank you for your review.
We're so sorry to read your feedback and agree that a SweepStar needs to be efficient when on your property and fully use the booked time in order to complete cleaning tasks laid out. We will be addressing this directly with your SweepStar as we do expect a certain level for an individual to work via the platform.
We understand that not all work was completed in the booked time. We do encourage clients to book the number of hours we estimate rather than to reduce the time. This ensures the SweepStar has sufficient time to properly complete the necessary work. Unfortunately, we are not able to guarantee that all work will be completed in instances where automated system estimates have been manually reduced and encourage clients to provide a list of priorities to allow a SweepStar to complete the most important work first within the reduced time. We would encourage you to book the full 7.5 hours instead of 6 hours. We also want to ensure that SweepStars receive dignified and adequate compensation for the work they are required to complete. Balconies are generally not included in our general home cleaning unless the SweepStar has completed all necessary tasks and still has enough time to clean a client's balcony.
Unfortunately, we won't be able to offer any compensation for tasks not completed as sufficient cleaning time was not booked in order to complete all of these tasks. - Where hours have been reduced, the Satisfaction Guarantee does not apply.
We do regret that this is your decision, as our aim is not to disappoint any of our clients who book with us.
SweepSouth
Thank you for your review.
We're so sorry to read your feedback and agree that a SweepStar needs to be efficient when on your property and fully use the booked time in order to complete cleaning tasks laid out. We will be addressing this directly with your SweepStar as we do expect a certain level for an individual to work via the platform.
We understand that not all work was completed in the booked time. We do encourage clients to book the number of hours we estimate rather than to reduce the time. This ensures the SweepStar has sufficient time to properly complete the necessary work. Unfortunately, we are not able to guarantee that all work will be completed in instances where automated system estimates have been manually reduced and encourage clients to provide a list of priorities to allow a SweepStar to complete the most important work first within the reduced time. We would encourage you to book the full 7.5 hours instead of 6 hours. We also want to ensure that SweepStars receive dignified and adequate compensation for the work they are required to complete. Balconies are generally not included in our general home cleaning unless the SweepStar has completed all necessary tasks and still has enough time to clean a client's balcony.
Unfortunately, we won't be able to offer any compensation for tasks not completed as sufficient cleaning time was not booked in order to complete all of these tasks. - Where hours have been reduced, the Satisfaction Guarantee does not apply.
We do regret that this is your decision, as our aim is not to disappoint any of our clients who book with us.
SweepSouth
Best regards,