Charged Fees But No Service
<p>This company is absolutely ***********! They have taken money out of my bank account on two occasions for a cancellation fee. However on one occasions I did in fact call them and the other occasions was Easter Monday.... a religious holiday where I assumed since my workers don't come to work, neither would theirs. They say they sent me a notice 2 days before the holiday to alert me they would be there but this was never received by me, or acknowledged! They are a ******* and I will.not use them again or recommend them to anybody!</p>
Good morning Carol,
Thank you for getting in touch.
One of our team will respond to your received email. We apologise for the initial cancellation fee being deducted and will be refunding this. The cancellation fee still stands for the second booking as no instruction was received to cancel, our SweepStar thus needs to be reimbursed for her transport and a day of work missed.
We'll be in touch this morning to send you the proof of refund and to assist further.
SweepSouth
Good morning Carol,
Thank you for getting in touch.
One of our team will respond to your received email. We apologise for the initial cancellation fee being deducted and will be refunding this. The cancellation fee still stands for the second booking as no instruction was received to cancel, our SweepStar thus needs to be reimbursed for her transport and a day of work missed.
We'll be in touch this morning to send you the proof of refund and to assist further.
SweepSouth