1 reviews | Active since Feb 2018
Change without notifications or options
Once again, no feedback on sweepstar change and only see this on reminder email? How useless is this? We've ALWAYS booked someone who works around cats and dogs. I've mentioned this before, why don't you have a F'ing OPTION FOR THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NOW the evening before I see the sweepstar that was just assigned does not work with dogs? And I can no longer change this unless I cancel, but I booked a month ago?
I guess I should just request the CEO to come and clean herself
Good day Neil,
We would like to sincerely apologise for any inconvenience caused to you. When your SweepStar has been changed to another cleaner it means that your preferred SweepStar was no longer able to make it to come and assist with your cleaning. Our system then assigns a SweepStar who is available to come and assist ensuring you are still provided with a cleaning on the day of your scheduled booking.
We understand how frustrating this is, especially because you are booking with us for convenience and ease and peace of mind. We sincerely apologise again for the experience and will get in touch to discuss this further with you.
SweepSouth
Best regards,
Good day Neil,
We would like to sincerely apologise for any inconvenience caused to you. When your SweepStar has been changed to another cleaner it means that your preferred SweepStar was no longer able to make it to come and assist with your cleaning. Our system then assigns a SweepStar who is available to come and assist ensuring you are still provided with a cleaning on the day of your scheduled booking.
We understand how frustrating this is, especially because you are booking with us for convenience and ease and peace of mind. We sincerely apologise again for the experience and will get in touch to discuss this further with you.
SweepSouth
Best regards,