JN
Jeanette N
1 reviews | Active since Nov 2017
26 Oct 2019, 23:14
breach of contract... pre-invoicing
Thanks for nothing Lushane, Your reply is not addressing the issue of me having to pay today for a booking tomorrow! According to your contract, I have until 3pm to cancel or move out booking. This has not been possible today as you already deducted payment for tomorrow's appointment today before 1pm !This is breach of contract from Sweepsouth
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SweepSouth's replyOfficial
28 Oct 2019, 07:58Hello Jeanette,
Thank you for your review.
We would like to sincerely apologise for the misunderstanding and miscommunication on our end. We've taken a look and see that SweepCred was used towards your booking. This payment option is our prepaid method, which means that the booking is paid for before it takes place or is completed. Our team has looked into your query for better understanding and has sent through an email to further explain what has happened.
We look forward to hearing back from you and assisting further.
SweepSouth
Thank you for your review.
We would like to sincerely apologise for the misunderstanding and miscommunication on our end. We've taken a look and see that SweepCred was used towards your booking. This payment option is our prepaid method, which means that the booking is paid for before it takes place or is completed. Our team has looked into your query for better understanding and has sent through an email to further explain what has happened.
We look forward to hearing back from you and assisting further.
SweepSouth
SweepSouth's reply28 Oct 2019, 07:58
Official
Hello Jeanette,
Thank you for your review.
We would like to sincerely apologise for the misunderstanding and miscommunication on our end. We've taken a look and see that SweepCred was used towards your booking. This payment option is our prepaid method, which means that the booking is paid for before it takes place or is completed. Our team has looked into your query for better understanding and has sent through an email to further explain what has happened.
We look forward to hearing back from you and assisting further.
SweepSouth
Thank you for your review.
We would like to sincerely apologise for the misunderstanding and miscommunication on our end. We've taken a look and see that SweepCred was used towards your booking. This payment option is our prepaid method, which means that the booking is paid for before it takes place or is completed. Our team has looked into your query for better understanding and has sent through an email to further explain what has happened.
We look forward to hearing back from you and assisting further.
SweepSouth