Booking nightmare

<p>I was initially bowled over by the service offered by sweepsouth. Its a cleaning service where uou can book online and a helper arrives mostly timeously to assist. The helpers are efficient and are screened which gave me comfort. Navigating the booking system is a nightmare though. They say you can go into uour booking to chane it to suit your needs. What happens is a new booking is created. So I ended up with a cleaner on a day I did not need. I had cancelled the booking on the system but according to sweepsouth as I did not get an email cancellation I am liable for an administration fee. They created the software responsible for whether cancellation goes through or not. Yet the customer is liable for glitches in their system. I am reluctant to expose my friends to this nightmare. I need vleaning support not further IT and admin nightmares and they have credit card details which exposes your tisk</p>