Booking cancellation

<p>I had a booking which was later cancelled by SweepSouth and i was charged a cancellation fee. I was told the cleaner arrived and couldn't reach me. I was first told they (SweepSouth) tried contacting me but i didn't pick up and that's why i'm been charged. This story later changed to the cleaner texted me and didn't reply. Which changed again to the cleaner tried calling my brother and not me stating that my brother's number was the primary phone number on my profile. This is ridiculous as i registered with my phone number and only gave them my brother's phone number a month later as an alternative. I asked why my number wasn't called since they couldn't reach my brother (whom is out of the country), but they couldn't answer. They claimed, since they tried calling me, it's my fault and i'm been charged. I'm completely dissapointed with their service and the fact that they just looked for a way to justify the cancellation (by lying) instead of really resolving the issue.</p>