BILLED FOR CANCELLATION OF APPOINTMENT

I am not a happy customer at all. ? In fact, I recommend to all customers to be VERY careful when canceling since you are still charged the full amount. This, according to their CUSTOMER CARE, is done automatically by their system if you cancel after 7pm. Now, surely that is enough time for the cleaner to be notified of the cancelation (why you have the APP). It would be a different case if I had to cancel the day of the appointment. Even more upsetting is that I was clearly informed by CUSTOMER CARE that HE would assist me and get them to refund me. Yet, and because I canceled all future appointments, it is NOW and REMAINS a service FEE as the system does it automatically. When asked to speak to a MANAGER, nobody was available yet he was able to chat with a colleague in the background and I was able to hear their entire conversation and calling me rude????? I am sure you record your calls for QUALITY purposes. So why not replay the conversation and tell me when I was rude when I clearly requested that you refund me and that I am not interested in what your system does automatically.

Furthermore, their system charged me the amount I would have paid should I have used their cleaning service. And according to their email notice ... " Bookings canceled after 19:00 the day before the appointment will incur a late cancellation charge of R70 per cleaner. "

This is surely a case of if I had to remain a customer, the cancelation fee would have been refunded!!!!!!!!!