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Mike M

1 reviews | Active since May 2020

20 May 2020, 12:54

Beware the *******! The ocmpany will make everything they can to avoid claiming insurance for ****** goods.

One of their cleaning lady has ****** couple of bottles of my perfumes to the value of over R2000. Sweep South says that they invited the lady for a meeting to get her version of events, but she didn't show up so they will not raise the case with their insurer or reimburse me. They will only block her from their app. So she was guilty enough for them to block her out of the app, but not guilty enough for them to even raise the matter with the insurer. THE INSURANCE THEY MENTION ON THEIR WEBSITE CAN BE USED ONLY IF THE CLEANING LADY COMES TO A MEETING AND ADMITS SHE HAS ****** SOMETHING. This is completely misleading, *********, unfair, false advertising, a bad business practice and nonsense. Please do yourself a favour and do not use their services. SS***

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Replies (2)
SweepSouth
SweepSouth's reply21 May 2020, 15:35
Official
Hello Mike,

Thanks for reaching out and alerting the social team to your query.

We are quite concerned and disappointed to read about your experience. This is never our aim and we sincerely apologize. We strive to be a reliable and convenient platform and take incidents of theft extremely seriously. 

We would thus like to look into this properly for you.

We have all your details and will send through an email with further assistance before the end of Friday.

SweepSouth Social Team

SweepSouth
SweepSouth's reply03 Jun 2020, 17:47
Official
Hello Mike, 

Thank you so much for allowing us to look into this and resolving the matter for you. 

SweepSouth Social Team