TZ
Thabile Z
1 reviews | Active since Aug 2015
17 Jul 2020, 12:45
Beware of false advertising and empty promises
Wrong order delivered on the 29th of May. Reported this issue and they PROMISED to deliver the correct order, as a result, I waited. I have just been informed that they are not willing to re-stock the goods. They delivered canned perfumes instead of bottled ones.
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Replies (2)
SweepSouth's replyOfficial
17 Jul 2020, 13:45Hi Thabile,
Thank you for reaching out to the social team and updating us.
As discussed, unfortunately, due to Covid-19, we are unable to source further stock. We would like to confirm that, throughout our communications, we have remained transparent about attempting to try and source the stock, unfortunately after every attempt to do so, this is just not possible.
As per the terms associated with the SweepSouth Shop:
Stock Availability
SweepSouth Shop shall take all reasonable efforts to mark a product as unavailable once stock is sold out. However, should items still be offered after stocks are sold, SweepSouth Shop shall only be liable to refund monies where it is unable to fulfil orders at the paid price.
When Goods are no longer available after you have placed an order, SweepSouth Shop will notify you and you will be entitled to a refund of any amount already paid by you for such items bought.
As such we will have to go the route of refunding you at this stage. We await a reply to our emails in order to affect your refund.
SweepSouth Social Team.
Thank you for reaching out to the social team and updating us.
As discussed, unfortunately, due to Covid-19, we are unable to source further stock. We would like to confirm that, throughout our communications, we have remained transparent about attempting to try and source the stock, unfortunately after every attempt to do so, this is just not possible.
As per the terms associated with the SweepSouth Shop:
Stock Availability
SweepSouth Shop shall take all reasonable efforts to mark a product as unavailable once stock is sold out. However, should items still be offered after stocks are sold, SweepSouth Shop shall only be liable to refund monies where it is unable to fulfil orders at the paid price.
When Goods are no longer available after you have placed an order, SweepSouth Shop will notify you and you will be entitled to a refund of any amount already paid by you for such items bought.
As such we will have to go the route of refunding you at this stage. We await a reply to our emails in order to affect your refund.
SweepSouth Social Team.
SweepSouth's reply17 Jul 2020, 13:45
Official
Hi Thabile,
Thank you for reaching out to the social team and updating us.
As discussed, unfortunately, due to Covid-19, we are unable to source further stock. We would like to confirm that, throughout our communications, we have remained transparent about attempting to try and source the stock, unfortunately after every attempt to do so, this is just not possible.
As per the terms associated with the SweepSouth Shop:
Stock Availability
SweepSouth Shop shall take all reasonable efforts to mark a product as unavailable once stock is sold out. However, should items still be offered after stocks are sold, SweepSouth Shop shall only be liable to refund monies where it is unable to fulfil orders at the paid price.
When Goods are no longer available after you have placed an order, SweepSouth Shop will notify you and you will be entitled to a refund of any amount already paid by you for such items bought.
As such we will have to go the route of refunding you at this stage. We await a reply to our emails in order to affect your refund.
SweepSouth Social Team.
Thank you for reaching out to the social team and updating us.
As discussed, unfortunately, due to Covid-19, we are unable to source further stock. We would like to confirm that, throughout our communications, we have remained transparent about attempting to try and source the stock, unfortunately after every attempt to do so, this is just not possible.
As per the terms associated with the SweepSouth Shop:
Stock Availability
SweepSouth Shop shall take all reasonable efforts to mark a product as unavailable once stock is sold out. However, should items still be offered after stocks are sold, SweepSouth Shop shall only be liable to refund monies where it is unable to fulfil orders at the paid price.
When Goods are no longer available after you have placed an order, SweepSouth Shop will notify you and you will be entitled to a refund of any amount already paid by you for such items bought.
As such we will have to go the route of refunding you at this stage. We await a reply to our emails in order to affect your refund.
SweepSouth Social Team.
TZ
Thabile Z's updateReviewer Update
17 Jul 2020, 14:54Is it also part of the terms associated with the SweepSouth Shop to deliver wrong products to a customer when ordered goods are no longer available?
TZ
Thabile Z's update17 Jul 2020, 14:54
Reviewer Update
Is it also part of the terms associated with the SweepSouth Shop to deliver wrong products to a customer when ordered goods are no longer available?