BEWARE FALSE ADVERTISING AND SHOCKING CUSTOMER SATISFACTION GUARANTEE!

So the lady who was sent out accidentally shattered my glass table into a million pieces. While Sweepsouth advertises "Affordable pricing that suits your pocket - only pay for actual time cleaning. INSURANCE INCLUDED. HAPPINESS GUARANTEED" This couldn't be further from the truth!! You have to either opt in or out of insurance on booking at an EXTRA FEE FOR EACH BOOKING over and above the service fee! I called the support center the day the table was broken and they said they still have a customer satisfaction policy and would still be able to assist me. Well that was not true either! Nazley mailed me the following day telling me there was nothing more they could assist me with. After calling her to express my dissatisfaction she then offered a R250 credit to BOOK AGAIN! The store credit was increased to R500 which I declined as that does not contribute a single cent to replacing the glass table worth thousands as the edges are beveled glass!! Imagine I run a "reputable" business where I go into a clients house and break something expensive and tell them oh sorry you should have taken out your own insurance, we are not prepared to claim from our liability insurance!!! There are a ton of other cleaning services out there at a cheaper rates but stupid me thinking Sweepsouth would be reputable and I would have some kind of recourse should something go horribly wrong!! I am HORRIFIED that this is the end result as when I initially spoke to the support center they assured me not to worry that they would be able to assist in replacing the glass sheet with their customer satisfaction policy! @Sweepsouth I suggest you stop lying to your customers and take the "Affordable pricing that suits your pocket - only pay for actual time cleaning. INSURANCE INCLUDED. HAPPINESS GUARANTEED" as its all LIES. You charge a service fee over and above the hourly charged and the insurance offered is an ADDITIONAL CHARGE AND NOT INCLUDED! You should be held accountable to what you advertise and what your support center advises clients on!!!