DF
Des F

1 reviews | Active since Mar 2018

23 Dec 2018, 07:59

Below average cleaning service

My first experience with Sweepsouth was below average/unsatisfactory. Sweepsouth assigned two ladies who failed to deliver!! More talking less working. Floors looked terrible (I had to redo it the minute they left), failed to do the basic dusting... don't know why I paid extra for walls and windows and cleaning products for that matter (if all they had was a bottle of handy andy). Failed to sweep under beds. Cleaned stove with my kitchen towels still hanging on it (on the floor). Used same cloths for all surfaces until i stopped them. Side of fridge full of dust and the most disgusting is leaving the bathroom sink with blood stains after getting dressed (about 15 min in bathroom), don't forget the footprints left. Don't get me wrong they could have asked for a plaster if they cut themselves but leaving the mess is just horrible and unhygienic!! Ref no SS997735. If this is the service Sweepsouth provides ... no thank you :-(

0
Replies (2)
SweepSouth
SweepSouth's reply24 Dec 2018, 11:27
Official
 Hello Lerato,
Thank you for review - we are disappointed to read that you were not happy with your cleaning after your booking has been completed. Our aim is to always leave your home sparkling after a SweepSouth cleaning appointment and we are very sorry that this did not happen. 

We have escalated your booking reference number to our team who will get in touch with you to follow up. We look forward to looking into this and to provide you with feedback. 

SweepSouth
 
 

Best regards,

DF
Des F's update04 Jan 2019, 00:01
Reviewer Update
Two weeks later and no response or attempt to reach me from this "team". Instead my inbox are being spammed with a R20 invoice!! This is pathetic Sweepsouth . I responded to your email that I will not pay for an extra hour!!! To reiterate they worked half and left my bathroom sink with blood streaks. It's a new year and I will not tolerate bad service.