LT
Lee Tau2
1 reviews | Active since Nov 2019
07 Nov 2019, 17:21
Below average cleaning
The cleaner was pleasant but I was not happy with the quality of cleaning. She did a superb job spring cleaning my kitchen but the rest of the house was below average and I had requested for interior walls to be cleaned and laundry and ironing none of which was ever done. I had to cancel after the second time she came to clean and still none of the things I requested where done.
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SweepSouth's replyOfficial
08 Nov 2019, 07:18Hello Lee,
Thank you for your review.
We are extremely sorry for the let down in your experience. Our aim is to provide a service that is reliable and easy to use. We certainly have failed you in this regard. We would like to assure you that we will be sharing your feedback with our Area Management team, who will be addressing this with your SweepStar to ensure she understands the importance of being careful and efficient when cleaning a client's home.
When you have a minute to spare, please do send through your booking reference number or email address used to book so we can look into this further and provide a solution for you.
We sincerely apologise once again for not leaving you with a clean, happy home.
SweepSouth
Thank you for your review.
We are extremely sorry for the let down in your experience. Our aim is to provide a service that is reliable and easy to use. We certainly have failed you in this regard. We would like to assure you that we will be sharing your feedback with our Area Management team, who will be addressing this with your SweepStar to ensure she understands the importance of being careful and efficient when cleaning a client's home.
When you have a minute to spare, please do send through your booking reference number or email address used to book so we can look into this further and provide a solution for you.
We sincerely apologise once again for not leaving you with a clean, happy home.
SweepSouth
SweepSouth's reply08 Nov 2019, 07:18
Official
Hello Lee,
Thank you for your review.
We are extremely sorry for the let down in your experience. Our aim is to provide a service that is reliable and easy to use. We certainly have failed you in this regard. We would like to assure you that we will be sharing your feedback with our Area Management team, who will be addressing this with your SweepStar to ensure she understands the importance of being careful and efficient when cleaning a client's home.
When you have a minute to spare, please do send through your booking reference number or email address used to book so we can look into this further and provide a solution for you.
We sincerely apologise once again for not leaving you with a clean, happy home.
SweepSouth
Thank you for your review.
We are extremely sorry for the let down in your experience. Our aim is to provide a service that is reliable and easy to use. We certainly have failed you in this regard. We would like to assure you that we will be sharing your feedback with our Area Management team, who will be addressing this with your SweepStar to ensure she understands the importance of being careful and efficient when cleaning a client's home.
When you have a minute to spare, please do send through your booking reference number or email address used to book so we can look into this further and provide a solution for you.
We sincerely apologise once again for not leaving you with a clean, happy home.
SweepSouth