SN
Stacey N

1 reviews | Active since Oct 2015

15 Feb 2018, 14:40

Bad Service. So disappointed in SweepSouth

I sent SweepSouth and email twice already and I still didnt have a reply. It almost a week and still no feedback.

I previously used SweepSouth in the past and I was so happy with the service. But I’m very disappointed with booking SS474336.

The sweep star was 40 minutes late. The sweep star didn’t clean the 2 bedrooms at all. Didn’t touch the bedrooms. The bathroom I had to redo because the bath was still dirty, surfaces wasn’t cleaned and toilet was still dirty. Another thing is that the floor was full of streaks where she mopped. Dirt was also on certain places where she mopped. I had to sweep the front room and kitchen again. Another thing is that my booking was for 4 hours. She was only here from 9:40 till 12:00.

I’m honestly disappointed as I never had such bad service before from SweepSouth.

My original booking I had someone with a good rating. Then SweepSouth went to change my booking 1 day before the time with a lady with a 4.0 rating. Terrible service really. I paid for a bad service. Did not receive the service that SweepSouth promises to give.

0
Replies (1)
SweepSouth
SweepSouth's reply15 Feb 2018, 15:22
Official

Hello,

Thank you for your review. We are bitterly disappointed to read about your poor experience. Our aim is to provide you with a reliable service and to be the very best at leaving your home spic and span and we're very sorry that we've let you down in our promise to assist you to with a #CleanHappyHome!

Thank you for providing us with the booking reference number we will be in touch to follow up on your query.

SweepSouth