1 reviews | Active since Oct 2017
Bad Service from SweepSouth Support Specialist and Claims Department
<p>It's actually really ridiculous that I will probably get a response from your Hello Peter account rather than your actual customer support ticketing system. I submitted a claim on 23 May, along with the required documentation, after one of your Sweep Stars caused some accidental damage to the property I rent. The customer care person handling the matter assured me that within 30 days the matter would be seen to. After waiting patiently for 30 business days to pass, I sent Ntombi and email requesting an update. My mail was simply ignored. I gave her another week and sent another mail, again no reply. Monday I called SweepSouth and insisted on speaking to a manager, I was put on hold and then directed to Ntombi who told me she and her manager would look into the matter as there have been delays within the claims department. I was promised that on Friday she would get back to me. Big surprise, neither Ntombi nor her manager contacted me. I need this matter resolved as I have been more than patient with SweepSouth ********** customer care service. It isn't the first complaint I have had about your customer care team and the ineptness within that department.</p>
Hello Joey,
We are disappointed to read your review. The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. We do regret that you feel this was not the case. As a standard with any insurance company, when a claim is received it goes through to be assessed once all the relevant documentation has been submitted. We sincerely apologise for the delay, naturally, we would want to resolve your claim as quickly as possible. We'd like to confirm that your claim is still being assessed by our insurance company and our team is treating this as a matter of urgency.
We sincerely apologise again for the delay, we are busy following up with our insurance company from our side. We have also gone ahead and escalated your details on to our Customer Support Team Manager who will get in touch with you to discuss this further.
SweepSouth
Hello Joey,
We are disappointed to read your review. The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. We do regret that you feel this was not the case. As a standard with any insurance company, when a claim is received it goes through to be assessed once all the relevant documentation has been submitted. We sincerely apologise for the delay, naturally, we would want to resolve your claim as quickly as possible. We'd like to confirm that your claim is still being assessed by our insurance company and our team is treating this as a matter of urgency.
We sincerely apologise again for the delay, we are busy following up with our insurance company from our side. We have also gone ahead and escalated your details on to our Customer Support Team Manager who will get in touch with you to discuss this further.
SweepSouth