1 reviews | Active since Feb 2013
BAD SERVICE
I booked a cleaning for the 24th December 2020, to make cleaning easier for me as I was working and had to do last minute shopping. Thought I would be lucky and relax on Christmas day as the house would be clean. I even book an extra to clean inside my cupboards. The lady came the morning to my house. I explained everything that I want to be done and even left the cleaning chemicals with her. My kids which is 16 and 24 year old with my granddaughter 1 were at home. I even asked my kids to stay out of the lady's way when cleaning. I got home after 5 meaning my house is clean with great disappointment my kids could have done a better job cleaning. the cupboards werent even cleaned on the inside. I will never use them again. I am was so disappointed and could cry as on Christmas Eve I had to clean my house out myself. What a disappointment it was for me. But never again.
We are so sorry to read that the cleaning provided by your SweepStar did not leave up to your expectations. This is not at all the kind of experience we want to leave clients with, especially on Christmas eve.
We have a thorough onboarding process that usually ensures only the best SweepStar are onboarded on to our platform but at times this may not be the case and thus we have systems in place to support clients and improve their experience going forward as well as an internal process we follow with your SweepStar.
We would thus like to assist you further but we were unable to locate your booking details. Please could you email hello @ sweepsouth.com and we will investigate this and ensure we offer the necessary support in making things better for you.
SweepSouth Social Team
We are so sorry to read that the cleaning provided by your SweepStar did not leave up to your expectations. This is not at all the kind of experience we want to leave clients with, especially on Christmas eve.
We have a thorough onboarding process that usually ensures only the best SweepStar are onboarded on to our platform but at times this may not be the case and thus we have systems in place to support clients and improve their experience going forward as well as an internal process we follow with your SweepStar.
We would thus like to assist you further but we were unable to locate your booking details. Please could you email hello @ sweepsouth.com and we will investigate this and ensure we offer the necessary support in making things better for you.
SweepSouth Social Team