Bad service, bad attitude and broken equipment

Phumza Nophakela, who is a cleaner with the company was booked for 8hours but left before 2:30pm after starting at 8:30am. Firstly the app failed to show me that she is travelling as the timeline was not moving as to track her movements to my premises. Nonetheless first she dropped my kettle in water and now kettle is broken, she never not once apologised, she left my side table on the bed, she left my washing basket as it was dusty, she did not clean the veg holder, she wiped the tv stand but left the CD’s scattered, my work station was a mess, she used my mop to polish the floor with an oil based product and left it like that, couches were not dusted off, drawers in the room not wiped off, I specifically asked her to clean my toiletry section as it was visibly dusty but no she didn’t, my microwave and oven were facing in all sorts of directions like it was misplaced . This lady has no respect and feel so used and humiliated. I will be escalating this further as I won’t be paying for an item she broke more especially after paying for insurance. I will never use this service such disgusting service. Please do ask her to share our conversation via sms as one clearly can tell from there that this lady has mo remorse. Please advise how to escalate further.