Bad Service

I paid for a service, which was not done in the time I had been given or paid for. Sweepsouth swapped out the domestic helper with another lady due to their unavailability, even though they were an option to choose from. The lady arrived late and told me she would work to 13h30 based on my payment of R375. I tried to get hold of sweepsouth, but still no answer. I went to the shops, offered the service provider lunch, but when I came back she was sitting on the laundry floor on her cell phone. It 12h55. When I asked her about this, she asked me what else she could do. There was a lot she could do, but with her bad attitude, I was just done and asked her to leave. I will not use Sweepsouth again!