Bad service

Cleaner firstly came late. didn't bring cleaning stuff as requested. contact center doesn't get back to a person as promised and a person has to hold on the line for almost 10 mins before the the contact center even answers the phone. No area manger to assist cleaner, just a trainer and only they would know how that helps the client because the number the cleaner gives the client just and goes to voice mail. When they do call back its a trainer not a manager and he cant even help the client . When you give them a solution the contact center just says no they cant do that and don't even bother as they just don't care. The supervisor Nazley from the contact center just doesn't keep to her word. When someone says they going to call in 10 mins it shouldn't take them 20 to 25 mins to call back. One would think a company like this goes on word of mouth as they even have a spot on their web site for you to refer someone to them and with such bad service do they really think you would refer them. I know I will never do it