bad service

Lushane (SweepSouth) Feb 5, 15:56 SAST Hello Anthea,

Thank you very much for providing further feedback.

We are disappointed to hear of your experience and would like to express our sincere apologies. All our SweepStars have to pass through the same rigorous screening procedures.

Unfortunately, we won't be able to offer you a refund.We will carefully monitored the Sweepstar for a month to ensure that they are a right fit for the SweepSouth model. It really is important to us that we only offer the absolute best and highest level of service to our clients.

We really do apologise for the inconvenience caused.

Regards, Lushane SweepSouth SupportStar Tel: ********** Web: https://sweepsouth.com FB: https://www.facebook.com/SweepSouthSA Twitter: @SweepSouthSA

Anthea Pardesi Feb 5, 15:13 SAST Im not happy at all still waiting for the manager · Regards Anthea Pardesi Quality Assurer Multiply T+27 12 ********** C +27 76 ********** **********

268 West Avenue,Centurion,0157 www.multiply.co.za

Here for your journey to success MMI Multiply (Pty) Ltd, is a wholly owned subsidiary of MMI Group (Pty) Ltd, Reg no ***, a level 1 B-BBEE insurer

This electronic message, including any attachments, is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged or confidential. If you are not the intended recipient, please notify us immediately by replying to this message and then delete this message from your system. Any use, dissemination, distribution or reproduction of this message or any attachments by unintended recipients is unauthorized and may be ********. We have taken precautions to minimize the risk of transmitting software viruses but we advise you to perform your own virus checks on any attachment to this message. We do not accept liability for any loss or damage caused by software viruses. Attachment(s) ********** ********** 0693.png

Lushane (SweepSouth) Feb 4, 14:34 SAST Hello Anthea,

Thank you for your email.

We'd like to sincerely apologise for your experience, and for letting you down in our promise to provide a reliable service to you.

We take our promises seriously, and are so disappointed to have let you down. All cleaners on our platform are required to be reliable, punctual, honest and maintain high ratings, and Belina`s actions are totally unbecoming of a SweepSouth cleaner. Your feedback will be shared with our SweepStar manager to ensure that it is discussed with your SweepStar. It is important to us that all SweepStars working via the platform offer a high level of service and we will ensure that we support your SweepStar in understanding this.

As a token of our apology we've refunded your account with SweepCred to the value of R46, which you will be able to use against a future booking!

We really do apologise for the inconvenience caused to you and we look forward to making things right for your next booking.

Kind regards,

Lushane SweepSouth SupportStar Tel: ********** Web: https://sweepsouth.com FB: https://www.facebook.com/SweepSouthSA Twitter: @SweepSouthSA

Anthea Pardesi Feb 4, 07:36 SAST I TRIED CALLING YOUR CALL CENTRE AND IM HOLINDING ON FOR 5THE LAST 15 MIN NO ONE ANSWERING , JUST YOU ARE NOW INFRONT OF THE Q,,,,,,THIS IS BAD, MONEY THAT I HAVE NOT BUDGETED I HAD TO PAY…….I WANT THE SENIOR PWERSON TO CALL ME ********** 704 · Anthea Pardesi Quality Assurer Multiply T+27 12 ********** C +27 76 ********** **********

268 West Avenue,Centurion,0157 www.multiply.co.za

Here for your journey to success MMI Multiply (Pty) Ltd, is a wholly owned subsidiary of MMI Group (Pty) Ltd, Reg no ***, a level 1 B-BBEE insurer

This electronic message, including any attachments, is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged or confidential. If you are not the intended recipient, please notify us immediately by replying to this message and then delete this message from your system. Any use, dissemination, distribution or reproduction of this message or any attachments by unintended recipients is unauthorized and may be ********. We have taken precautions to minimize the risk of transmitting software viruses but we advise you to perform your own virus checks on any attachment to this message. We do not accept liability for any loss or damage caused by software viruses. Attachment(s) ********** ********** 0507.png

Anthea Pardesi Feb 4, 06:57 SAST Good day I’m so DISAPPOINTED with the service, no call to inform me that the lady will not come, I waited and at 11:30 I had to go look for someone to clean ,I had to drive around and finally after an HOUR I found someone ,that I had to pay R350 to clean for me ,WHAT BAD SERVICE from you after I booked and the person did not show up , this is not good service, who will reimburse me for my petrol and R350.00 ? I want to be refunded for my petrol and the person I had to hire to clean my place Your company did not call or sms me to say the person is not coming Anthea Pardesi Quality Assurer Client Engagement Solutions Tel: +27 (0)12 ********** Momentum Head Office,2nd Floor 268 West Avenue, Centurion, 0157; P O BOX 7400 Centurion 0046 Email: **********

From: SweepSouth Support ********** Sent: 02 February 2019 10:03 AM To: Anthea Pardesi Subject: SweepSouth - Cleaning Appointment Reminder BOOKING

Reminder for your cleaning appointment Your booking number is SS ********** and your appointment is scheduled for03 February 2019 at08:30.

Easy access to your bookings with the new SweepSouth app.

Booking Info Account: **********

Estimates 4.0 Hour Cleaning: R184.00 Service Fee: R29.00 Subtotal: R213.00 Discount: -R132.00 Total: R81.00 Status: PAID

Cleaning Address Rooms: 2 Bedrooms, 1 Bathroom Address: 30 laboheme, 24 Charles De Gaulle Crescent City: Centurion Postal Code: 0157 Frequency: One Time

Extra Tasks Tasks: No extras

Contact Details Full Name: anthea Email Address: **********

Mobile Number: ********** 701

Important Info • Please pay careful attention to the details above and notify us if any are incorrect. • Please note that SweepSouth supplies cleaning products if you have selected this option, but not cleaning equipment (e.g. mops, brooms, vacuum cleaners). • At the cleaning start time, please be there to open up for the cleaner, or alternatively make the keys available for the cleaner to collect. • As our cleaners use public transport, please allow some time in case of delays that are out of their control. • Your card details are used to reserve your appointment. Payment willnot be processed until the cleaning has been completed (based on actual hours worked). • If 2 cleaners are assigned to your booking, cleaning hours will be split between them. • Cancelling after 15h00 the day before the appointment will incur a late cancellation charge of R135 per cleaner. R29 service fee may still apply. • If you have selected "Laundry and Ironing", please note that ironing can only be performed once clothes have dried. • In case of any questions, please consult ourHelp Centre. Thanks again for using SweepSouth!

Connect With Us: Facebook

________________________________________ Twitter

Contact Info: Phone: ********** Email: **********

SweepStar Profile Belina Ramphalle

________________________________________ I live in Olievenhoutbosch and grew up in Qwaqwa, Free State. I have been doing domestic work for four years. My previous employers have described me as hardworking. In my spare time, I enjoy shopping and spending time with friends. Apart from English, I also speak SeSotho and IsiZulu. ________________________________________Contact: + ********** 2243 Our SweepStars are protected by

life and disability cover.

© 2019 Shift South (Pty) Ltd, all rights reserved

This electronic message, including any attachments, is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged or confidential. If you are not the intended recipient, please notify us immediately by replying to this message and then delete this message from your system. Any use, dissemination, distribution or reproduction of this message or any attachments by unintended recipients is unauthorized and may be ********. We have taken precautions to minimize the risk of transmitting software viruses but we advise you to perform your own virus checks on any attachment to this message. We do not accept liability for any loss or damage caused by software viruses.