LJ
Louise J
1 reviews | Active since Dec 2019
23 Jan 2024, 05:55
Bad customer service
I booked a garden service with sweepsouth and opted for the insurance cover. My garden was destroyed by the gardener as he didnt know the difference between ****s and plants. When trying to claim from the CHUBB insurance cover I was told almost a month later that they dont cover garden and outdoors. Why are they selling insutance for a garden booking when there is no cover??? This is completely disgusting how far a company would go to make money. Sweepsouthbis not taking any responsibility and referred me to the CHUBB insurance. Tthey advertise that the people working for them are trained and capable. This is not true. Not a helpful service at all. Cost me more money to repair the damage and nobody taking responsibility for it im still waiting for feedback on why they sell insurance for a garden booking when a garden bookingn Is not covered..
Helpful (0)
Replies (1)0
Replies (1)
SweepSouth's replyOfficial
01 Feb 2024, 08:16Hi Lousie, thank you for taking the time to post of Hello Peter.
We understand the frustration you've experienced, and we apologize for any inconvenience caused.
It's important to clarify that the Booking Cover product you selected is managed and facilitated by a third-party FSP (SureStart), which operates independently of SweepSouth. While we offer this option to provide additional peace of mind to our clients, it's essential to note that the coverage and terms are determined by the third-party provider.
We regret any confusion regarding the coverage for garden services. As stated in the information provided via email, SweepSouth cannot be held liable for any damages or losses in the event that necessary information is not provided to the third-party insurer or if a claim is repudiated. We advise all users to review the full Terms & Conditions before opting for Booking Cover to ensure they understand the extent of coverage and their responsibilities.
We empathize with your situation and are here to assist you in any way we can. While we are not directly involved in the claims process with the third-party insurer, we can provide support and guidance as needed. Howver, all SweepStars have to pass through the same rigorous screening procedures. Our thorough on-boarding process relies on an in-person interview with all candidates, at least 2 years domestic cleaning experience, 2 positive references (calls), and a clean ******** record. Then, once on the platform, we do rely heavily on client's ratings. This usually ensures excellent performance from the get-go as well as a continued opportunity for SweepStars to improve.
Once again, we are so sorry for your experience and sure hope you'd allow us another chance to provide you with the seamless services we pride ourselves in.
Regards
We understand the frustration you've experienced, and we apologize for any inconvenience caused.
It's important to clarify that the Booking Cover product you selected is managed and facilitated by a third-party FSP (SureStart), which operates independently of SweepSouth. While we offer this option to provide additional peace of mind to our clients, it's essential to note that the coverage and terms are determined by the third-party provider.
We regret any confusion regarding the coverage for garden services. As stated in the information provided via email, SweepSouth cannot be held liable for any damages or losses in the event that necessary information is not provided to the third-party insurer or if a claim is repudiated. We advise all users to review the full Terms & Conditions before opting for Booking Cover to ensure they understand the extent of coverage and their responsibilities.
We empathize with your situation and are here to assist you in any way we can. While we are not directly involved in the claims process with the third-party insurer, we can provide support and guidance as needed. Howver, all SweepStars have to pass through the same rigorous screening procedures. Our thorough on-boarding process relies on an in-person interview with all candidates, at least 2 years domestic cleaning experience, 2 positive references (calls), and a clean ******** record. Then, once on the platform, we do rely heavily on client's ratings. This usually ensures excellent performance from the get-go as well as a continued opportunity for SweepStars to improve.
Once again, we are so sorry for your experience and sure hope you'd allow us another chance to provide you with the seamless services we pride ourselves in.
Regards
SweepSouth's reply01 Feb 2024, 08:16
Official
Hi Lousie, thank you for taking the time to post of Hello Peter.
We understand the frustration you've experienced, and we apologize for any inconvenience caused.
It's important to clarify that the Booking Cover product you selected is managed and facilitated by a third-party FSP (SureStart), which operates independently of SweepSouth. While we offer this option to provide additional peace of mind to our clients, it's essential to note that the coverage and terms are determined by the third-party provider.
We regret any confusion regarding the coverage for garden services. As stated in the information provided via email, SweepSouth cannot be held liable for any damages or losses in the event that necessary information is not provided to the third-party insurer or if a claim is repudiated. We advise all users to review the full Terms & Conditions before opting for Booking Cover to ensure they understand the extent of coverage and their responsibilities.
We empathize with your situation and are here to assist you in any way we can. While we are not directly involved in the claims process with the third-party insurer, we can provide support and guidance as needed. Howver, all SweepStars have to pass through the same rigorous screening procedures. Our thorough on-boarding process relies on an in-person interview with all candidates, at least 2 years domestic cleaning experience, 2 positive references (calls), and a clean ******** record. Then, once on the platform, we do rely heavily on client's ratings. This usually ensures excellent performance from the get-go as well as a continued opportunity for SweepStars to improve.
Once again, we are so sorry for your experience and sure hope you'd allow us another chance to provide you with the seamless services we pride ourselves in.
Regards
We understand the frustration you've experienced, and we apologize for any inconvenience caused.
It's important to clarify that the Booking Cover product you selected is managed and facilitated by a third-party FSP (SureStart), which operates independently of SweepSouth. While we offer this option to provide additional peace of mind to our clients, it's essential to note that the coverage and terms are determined by the third-party provider.
We regret any confusion regarding the coverage for garden services. As stated in the information provided via email, SweepSouth cannot be held liable for any damages or losses in the event that necessary information is not provided to the third-party insurer or if a claim is repudiated. We advise all users to review the full Terms & Conditions before opting for Booking Cover to ensure they understand the extent of coverage and their responsibilities.
We empathize with your situation and are here to assist you in any way we can. While we are not directly involved in the claims process with the third-party insurer, we can provide support and guidance as needed. Howver, all SweepStars have to pass through the same rigorous screening procedures. Our thorough on-boarding process relies on an in-person interview with all candidates, at least 2 years domestic cleaning experience, 2 positive references (calls), and a clean ******** record. Then, once on the platform, we do rely heavily on client's ratings. This usually ensures excellent performance from the get-go as well as a continued opportunity for SweepStars to improve.
Once again, we are so sorry for your experience and sure hope you'd allow us another chance to provide you with the seamless services we pride ourselves in.
Regards