LN
Luyanda N
1 reviews | Active since Jan 2015
26 Jan 2021, 16:57
Awful customer care
I selected insurance for my booking on the 22nd of January 2020. The original SweepStar was unavailable and on the app, I had the option to select another SweepStar. I made this change. On the day of the booking, the SweepStar I was assigned (who did a good job otherwise), burnt an expensive clothing item. SweepSouth then informed me that no insurance was selected for my booking, although I produced the original booking confirmation which showed this. To say I am disappointed is an understatement. The treatment and patronising approach is frustrating as though I cancelled insurance when all I could do on the app was change SweepStars and nothing else! I feel ****** and completely disregarded!
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Replies (1)
SweepSouth's replyOfficial
27 Jan 2021, 14:12Hi Luyanda,
Thank you for your review.
We're so sorry if you felt that we had not been helpful with regards to this. Unfortunately, as insurance had been removed, our hands are tied as the booking was longer insured for any damage. We really are incredibly sorry about this unfortunate situation which we've escalated and will be sending you an email shortly.
SweepSouth Social Team
Thank you for your review.
We're so sorry if you felt that we had not been helpful with regards to this. Unfortunately, as insurance had been removed, our hands are tied as the booking was longer insured for any damage. We really are incredibly sorry about this unfortunate situation which we've escalated and will be sending you an email shortly.
SweepSouth Social Team
SweepSouth's reply27 Jan 2021, 14:12
Official
Hi Luyanda,
Thank you for your review.
We're so sorry if you felt that we had not been helpful with regards to this. Unfortunately, as insurance had been removed, our hands are tied as the booking was longer insured for any damage. We really are incredibly sorry about this unfortunate situation which we've escalated and will be sending you an email shortly.
SweepSouth Social Team
Thank you for your review.
We're so sorry if you felt that we had not been helpful with regards to this. Unfortunately, as insurance had been removed, our hands are tied as the booking was longer insured for any damage. We really are incredibly sorry about this unfortunate situation which we've escalated and will be sending you an email shortly.
SweepSouth Social Team