Avoid SweepSouth - too risky

SweepSouth prides themselves that they do “rigorous screening checks”, that ladies must have 2 years cleaning experience and recent positive ratings but I somehow doubted this. How can one possibly guarantee that these people are above board? I’ve used them a few times and it was clear that it is a “job creation” effort and that cleaning is also a s**** which few of these people possessed. Other companies clean far better. Previously I was always working with them so there was no chance for any pilfering.

When I made use of the service on12/11/18 I wasn’t in attendance. The unit was empty being in between tenants and most of our work was already done. A few items were left in kitchen drawers for later work. It was obvious these items are for further work.

Blow me over when our Caretaker calls me when the plumber is there to ask where the brand new replacement sink mixer and the curtain runners are we left in a drawer. How is it possible for a cleaner to “assume” we are throwing this away? Brand new in its box clearly the replacement for a broken mixer she could not use. If you really have no powers of discernment then surely you ask if these items are to be thrown away. You don’t just take it and throw the box away.

I called Nazley at Support that sounded equally horrified as I was and advised the way forward. We opened a case and I sent her all the information she said she needed to do a “further investigation”. Not that I know what there is to “further” investigate. Since the 16th when I sent her the case number and further details I have mailed her 4 times and called numerous times to be told Johan will call me just for nothing to happen.

They are very quick to bill you but when an unfortunate incident happens it’s the one thing on the next. They have so far wasted 10 days of my time. We have a tenant about to move in without a sink mixer or curtain runners. It’s not as if we have unlimited funds to replace things their staff took.

Steer clear of this company. If this can happen in an empty flat I shudder to know what happens in people’s homes. It’s not worth it. There are other established companies whose ladies clean far better and seemed better vetted. Whether they are trustworthy I can’t say. I’ve always worked with them. Previous complaints I had with SweepSouth was being late, being lost even though SMS’d walking directions, not cleaning properly, wanting to go to a shop to get lunch which would’ve taken at least an hour since there was no shop nearby which resulted in me having to drive to a shop interrupting my own time critical jobs. Although the technology part of SweepSouth is a good idea the rest of it leaves much to be desired.