1 reviews | Active since May 2013
Appalling Service
Firstly, I don't use SweepSouth often, but every time I have used their services I have been incredibly disappointed. Their staff lack training and are not s****ed at cleaning, which is SweepSouth's service offering.
My most recent experience has not changed my perception. The cleaner was due to arrive at 8:30, she arrived after 10:00, which impacted mine and my husband's work hours. After checking that she received my online request of tasks, which she confirmed she had, I gave her a walk through of what to do. I booked for 8.5 hours of which she only worked 6 of them. In that time, she only cleaned the kitchen, the dining area and tv room. None of the bedrooms or bathrooms were cleaned, neither were my windows washed.
I also had to show her how to clean certain things and she mentioned that she had never used a vacuum, so we had a lesson in that too!
I cannot believe that I have to pay for this type of "service". The worker was very sweet, but her cleaning s****s left very little to be desired. SweepSouth should do a better job of training their "independent contractors" as they refer to their SweepStars. I can say with confidence that I will never use or recommend SweepSouth ever! Not worth the time or money, especially not when you are practically doing half the cleaning whilst the cleaner is an observer.
I checked in with friends who have had similar experiences. I would also like to add that my home was not a mess, I needed extra help as I am in my last month of pregnancy and have a function at my home this weekend.
Bitterly disappointed!
Thank you for your review.
We are extremely disappointed to read about the feedback that you have provided. It is really unfortunate that you did not receive the quality service that you had hoped for and that we promise our clients. We are thus terribly sorry for this experience.
As a platform that facilitates the connecting of clients to cleaners, rather than SweepSouth being an employer, legally, we are unable to provide training on cleaning as this would place us in the position of an employer-employee relationship. All SweepStars undergo on-boarding which provides them with knowledge on the SweepStar app and how to use their phone as their 'office'.
Furthermore, all SweepStars are required to have a minimum of 2 years cleaning experience. Once on the platform, we kindly request that our clients rate their SweepStars. This feedback assists us in maintaining our high standards as well as obtaining a good objective understanding of a SweepStar's long-term performance. If performance becomes inconsistent, this feedback will be shared with our area manager as well as our worker performance manager to ensure that it is discussed with your SweepStar. It is important to us that our SweepStars offer a high level of service and we will ensure that we support your SweepStar in understanding this.
We have had a look and see that our team has emailed you offering further assistance. We sincerely apologise once again for the letdown in service and for any inconvenience caused.
SweepSouth
Thank you for your review.
We are extremely disappointed to read about the feedback that you have provided. It is really unfortunate that you did not receive the quality service that you had hoped for and that we promise our clients. We are thus terribly sorry for this experience.
As a platform that facilitates the connecting of clients to cleaners, rather than SweepSouth being an employer, legally, we are unable to provide training on cleaning as this would place us in the position of an employer-employee relationship. All SweepStars undergo on-boarding which provides them with knowledge on the SweepStar app and how to use their phone as their 'office'.
Furthermore, all SweepStars are required to have a minimum of 2 years cleaning experience. Once on the platform, we kindly request that our clients rate their SweepStars. This feedback assists us in maintaining our high standards as well as obtaining a good objective understanding of a SweepStar's long-term performance. If performance becomes inconsistent, this feedback will be shared with our area manager as well as our worker performance manager to ensure that it is discussed with your SweepStar. It is important to us that our SweepStars offer a high level of service and we will ensure that we support your SweepStar in understanding this.
We have had a look and see that our team has emailed you offering further assistance. We sincerely apologise once again for the letdown in service and for any inconvenience caused.
SweepSouth