1 reviews | Active since Dec 2019
ANGRY,APPALLED,DISGUSTED
Today 24/12/2019 after being promised that someone will come out the 23/12/2019 no one pitches. I email and they respond that someone else will come out at 11am, no one pitches again. They promised some will come 24/12/2019 which she did. During her clean she washes the electrical DB Board and everything trips and board blows. Their response they will have to put in an insurance claim, sure fine and well but the day before Christmas, we need to cook etc, no lights, no plugs working and that is their solution. Please I am an operations manager and in a case like that I will send out my electrician immediately, fix the clients discomfort and deal with insurance after. WHAT A HORRIBLE OPERATIONS TEAM!!!!!!!! SEEMS LIKE THE STAFF IS NOT TRAINED. HOW DO YOU WASH AN ELECTRICAL BOARD, SHE COULD HAVE SHOCKED AND DIED. BUT THE COMPANY BEHAVED IN SUCH AN ABSURD WAY. I AM SHOCKED!!!!!!APPALLED BY THE "IM SORRY MAM BUT WE HAVE TO FOLLOW PROCESS' ROBOTS!!!!!!!!
Thank you for sharing your review. We are bitterly sorry to read about the unfortunate incident that occurred and we'd like to sincerely apologise for the disappointment you are experiencing at the moment.
When these types of incidents occur, we want to ensure that we provide the quickest resolution that is satisfactory for both parties involved. However, when going through the process of raising a claim, we have to admit that it is a long procedure that cannot be shortened in any way as we need to follow the correct steps and ensure this goes according to our insurance company's requirements.
We have had a look and see that our team has emailed you offering further assistance. We sincerely apologise once again for the letdown in service and for any inconvenience caused.
SweepSouth
Best regards,
Thank you for sharing your review. We are bitterly sorry to read about the unfortunate incident that occurred and we'd like to sincerely apologise for the disappointment you are experiencing at the moment.
When these types of incidents occur, we want to ensure that we provide the quickest resolution that is satisfactory for both parties involved. However, when going through the process of raising a claim, we have to admit that it is a long procedure that cannot be shortened in any way as we need to follow the correct steps and ensure this goes according to our insurance company's requirements.
We have had a look and see that our team has emailed you offering further assistance. We sincerely apologise once again for the letdown in service and for any inconvenience caused.
SweepSouth
Best regards,