1 reviews | Active since Oct 2016
Angry at sweepsouth
A standard cancellation email from sweepsouth at almost 11pm. To cancel a booking for Saturday morning at 9:30. I remade a booking after I got home and the sweepsouth didn’t clean my home properly. Their story not enough time when my husband said he left she was on her phone and having coffee their story she had to check in. How can a company not support customer service like this I’m actually dumb struck. My father in-law said every time he came in at our place she had her cellphone in her hand- they ignore that. I tell them other ladies have done a good job at the amount of hours - they ignore that.
I comment on their fb page of the bad service they delete that!
How is this good customer service I am very sure that the consumer act speaks a very different language!
Good day Romelia,
Thank you for your review. We're so sorry to read your feedback and agree that a SweepStar needs to be efficient when on your property and fully use the booked time in order to complete cleaning tasks laid out. We will be addressing this directly with your SweepStar as we do expect a certain level for an individual to work via the platform.
We understand that not all work was completed in the booked time. We do encourage clients to book the number of hours we estimate rather than to reduce the time. This ensures the SweepStar has sufficient time to properly complete the necessary work. Unfortunately, we are not able to guarantee that all work will be completed in instances where automated system estimates have been manually reduced and encourage clients to provide a list of priorities to allow a SweepStar to complete the most important work first within the reduced time. We would encourage you to book the full 5.5 hours instead of 3 hours. We also want to ensure that our SweepStars receive dignified and adequate compensation for the work they are required to complete.
SweepSouth
Good day Romelia,
Thank you for your review. We're so sorry to read your feedback and agree that a SweepStar needs to be efficient when on your property and fully use the booked time in order to complete cleaning tasks laid out. We will be addressing this directly with your SweepStar as we do expect a certain level for an individual to work via the platform.
We understand that not all work was completed in the booked time. We do encourage clients to book the number of hours we estimate rather than to reduce the time. This ensures the SweepStar has sufficient time to properly complete the necessary work. Unfortunately, we are not able to guarantee that all work will be completed in instances where automated system estimates have been manually reduced and encourage clients to provide a list of priorities to allow a SweepStar to complete the most important work first within the reduced time. We would encourage you to book the full 5.5 hours instead of 3 hours. We also want to ensure that our SweepStars receive dignified and adequate compensation for the work they are required to complete.
SweepSouth