1 reviews | Active since Jul 2016
A waste of time
Have attempted to use this service 3 times to date.
The first time i used the service, it took the cleaning lady two days to clean a two bedroom house. What used to take my previous cleaner half a day.
The last two times i tried to book, the cleaner cancelled on the day. When you take time out from work to be available, this is extremely inconvenient and costly.
Considering that you charge a cancellation fee for me cancelling, you should be paying me a cancellation fee when you cancel on me too.
I cannot unfortunately recommend this service to anyone.
Hello Marck,
Thank you for your review and feedback. We are disappointed that you had gone the route of HelloPeter as we do see that our team tried getting in touch with you, however, they could not reach and have been in communication with you via email with regards to your experiences. We would like to sincerely apologise for any inconvenience caused to you. Our aim is for you to sit back and relax while we share the load with you and take care of all the cleaning. All SweepStars on our Platform are required to be reliable and we do regret that we have let you down today. Our SweepStars aren’t currently being charged a cancellation fee for cancelling bookings at the last minute, however, we do look into these types of incidents and naturally we'd have to deactivate unreliable SweepStars from getting work through our Platform.
We'd like to confirm that you have not been charged a cancellation fee for any of your bookings. The only time a cancellation fee is charged for any booking is if the booking is cancelled after 3pm the day before the cleaning is scheduled to take place. We would very much like the opportunity to make it up to you. We have tried calling you again to no avail and have sent you an email to follow up. Please could you check if you have received it?
We do hope to hear back from you and look forward to making things right.
SweepSouth
Hello Marck,
Thank you for your review and feedback. We are disappointed that you had gone the route of HelloPeter as we do see that our team tried getting in touch with you, however, they could not reach and have been in communication with you via email with regards to your experiences. We would like to sincerely apologise for any inconvenience caused to you. Our aim is for you to sit back and relax while we share the load with you and take care of all the cleaning. All SweepStars on our Platform are required to be reliable and we do regret that we have let you down today. Our SweepStars aren’t currently being charged a cancellation fee for cancelling bookings at the last minute, however, we do look into these types of incidents and naturally we'd have to deactivate unreliable SweepStars from getting work through our Platform.
We'd like to confirm that you have not been charged a cancellation fee for any of your bookings. The only time a cancellation fee is charged for any booking is if the booking is cancelled after 3pm the day before the cleaning is scheduled to take place. We would very much like the opportunity to make it up to you. We have tried calling you again to no avail and have sent you an email to follow up. Please could you check if you have received it?
We do hope to hear back from you and look forward to making things right.
SweepSouth