Hellopeter
Share Your Experience

1 reviews | Active since Jun 2016

04 Apr 2018, 13:12

2 cleaners

Have used them a few times. Initially they were amazing, but as time went it has turned into a nightmare. Booked a cleaning and was sent two staff, booking confirmation reflected 9.5 hours and a charge of R 386.00. Email confirmation states, "If 2 cleaners are assigned to your booking, cleaning hours will be split between them". After a job that was not done properly I was charged R 747.00 for 19 hours. I now get a limp excuse that if both work 9.5 hours both are charge as one was to leave 5 hours into the cleaning, nowhere can I find this. Also not reflected on the booking confirmation. To make it more complex if one was to leave after 5 hours then the charge should have reflected 14.5 hours on the booking confirmation, it did not! Over a week and still waiting for my monies, back and not even the full amount I only want the difference of R 361.00. there is no mentioned of two cleaners in their terms regarding 5 hours etc, except on the booking confirmation stating the above of hours being split!!

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Replies (2)
's update04 Apr 2018, 13:54
Reviewer Update
Hello Carl, Thank you for responding. When you create a booking for 9.5 hours or more our system will automatically assign 2 SweepStars to your booking. The 2 SweepStars will then split the time and work together (e.g. 5 hours each), the charge remains the same at R38/hour per SweepStar. We have received feedback from both SweepStars that you had asked to continue working until 4:30. This means that they both continued working for longer than the actual time originally booked for as you have requested on the day. Each of our SweepStars need to be paid for the amount of time worked. As they both worked for 9.5 hours each, as instructed by you, we have to charge you per hour per SweepStar for the time it took per SweepStar to complete your cleaning. When you created your booking, we also sent you a brief review via email with your booking details. In the review, it indicated that 2 SweepStars were assigned to your booking as well as the amount of time assigned per SweepStar to complete your cleaning. At this point, you are more than welcome to ask to clear up any confusion regarding your booking or to make any changes that you may have. We, unfortunately, will not be able to give you a refund as both SeepStars were instructed by you to continue working until 4:30 on the day. We sincerely apologise if there was any confusion anywhere. However, you are always more than welcome to get in touch with our support team on the day of the booking if there is anything that you do not understand. Warm regards, Azille Tel: ********** FB: https://www.facebook.com/SweepSouthSA Twitter: @SweepSouthSA STILL NO ANSWER ON HOW THEY INDICATE IT!
SweepSouth
SweepSouth's reply04 Apr 2018, 14:03
Official

Hello,

Thank you for your review. We are disappointed that you felt with going the route of HelloPeter, despite our team being in contact with you and constantly following up to get more information to address your complaint and assist you further.

As we have mentioned in our correspondence with you when 2 SweepStars are assigned to your booking, each of them need to be paid for their hours of work completed for the day. Where 2 SweepStars are allocated to your booking you will be charged per SweepStar per hour. If your SweepStars worked any longer than the actual time booked for, with your consent, then you will be charged for the extra time per SweepStar.

SweepSouth

Best regards,