Ring plating chipped

I am truly disappointed in the response I have received from customer service with regards to a ring that has severe chipping on its plating two months after the date of purchase, the ring was was gifted to me by my boyfriend. As a loyal customer, every other piece of Swarovski jewelleryI have owned has lasted me years as I have always taken care of my jewelery. I could have understood the response I received had I come a year or two later, but this is two months later, it is truly shocking to think this is the answer I got. I am expected to simply understand that the ring cannot be re-plated or replaced as the claim isn't for a stone falling out of the my ring.

I was sent the care instructions after the fact of the damage, which I thought was completely futile as the damage is clearly done. I received the care instructions upon receiving the ring and have followed them religiously and diligently. I am shocked in the quality of this item of jewelery if it has already sustained damage. I have tried to act diplomatic in this situation, but I am honestly disappointed in Swarovski's lack of loyalty towards their customers and after sales satisfaction. Not only will they be losing a loyal customer but I will never speak highly of this brand as I once did and I will share my poor experience on social media.