Replacement

My necklace bought in June 2018 started becoming tarnished (the plating on the rose gold started to come off) and we took it to the Baywest Branch in South Africa where we had purchased it. The ladies told us it was a very busy season and they would send pictures to the main headquarters and hopefully get back to us soon. About a month later, and they just contacted us to say they would replace it! Thank you Swarovski