Poor Quality, Bad service!

We purchased a Rose Gold ring from Swarofski In Gateway mall the 18th of Dec 2016. I only wear the ring on some weekend and always take it off before doing any dishes, putting cream on etc.

After about 8 months the rose gold started coming off. We went to the Swarofski Pop up shop in East Rand mall where we reported this and requested feedback from H/O. NO FEEDBACK RECEIVED!

Very disgusted and disappointed we went to Swarofski in Eastgate reporting this there as well where Palesa assisted me.

And the feedback I got was : Sorry this is not covered under the warranty, when there is stones missing then only there will be a possibility of replacing it.

I am sorry but I urge anyone who wants to buy Rose Gold jewelry to NOT do it at Swarofski as the service and quality is not up to standard. We recently purchased a necklace from them as we love the jewelry but after Swarofski was not interested in assisting and replacing my ring which was not a result of neglecting or simply not taking care of it but a result of POOR QUALITY I urge anyone not to support them as the quality is poor!!!!