Pathetic quality of so called “rhodium” plated jewellery and pathetic customer service

Purchased a Swarovski rhodium plated ring from the online store Besparkle. Immediately on the day of wearing it, my finger started swelling so much to a point where I had to receive medical attention at a hospital for it to be removed. I wrote an email to besparkle about my experience but to date they have not had the slightest courtesy to respond. Absolutely pathetic!!! They are just interested in making a sale and their warranty means nothing