1 reviews | Active since Feb 2017

07 Nov 2022, 11:29

Online and Shop Price Discrepancy

My sister saw a Jungle Beats Bell Jar *** on the official Swarovski website for R2750.00 the website stated that this item is not available online. She phone Swarovski and was told that the item is available at the Brooklyn Mall store in Pretoria. My sister lives far from Pretoria. I searched for the store on Google and found it's address and contact number, Google identified the store as Swarovski and nothing else. When I phoned to confirm stock the shop assited answered "Hello, Swarovski, Lungi speaking". I went to the store and told the shop assistent what I wanted, he showed me the item and I confirmed that I was taking it. Because the price was clear on the website and it stated it was not available online I did not ask for or check the price. It was only when I got home that I saw on the receipt that I was charged R2950.00. I phoned the store and was told R2750.00 was the "online" price (not really possible if one takes into account that it is not available online). I then emailed Swarovski and asked for an explanation, which was - The actual stores selling the Swarovski products are not Swarovski but rather "partner" stores, this while the stores only displays the Swarovski name and logo and nowhere does it state "partner store". I rep**** that this was not an acceptable explanation and that I insist on the R200.00 overcharge to be refunded. Swarovski bluntly refuses to acknowledge their responsibility and refers me the the shop who in turn blames Swarovski. of Swarovski online on their official website. Swarovski should sort this discrepancy out among themselves but 1st refund me for their oversight and miscommunications with their branches (not parner stores) that they call it when it is convenient.

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