Jewelry that’s not worth the Drama!

I purchased a ring from Swarovski three weeks ago in Rome, Italy whilst on holiday. We had been walking for a few hours in the heat when we went into the Store near the Trevi fountain. I tried on a ring that I absolutely loves, not realizing my hands had swollen a little, it fit so i purchased it. On returning to South Africa I realised it was slightly too big (probably less than one size). I took the ring into Swarovski Mall of Africa. In its original box with proof of payment. Only to be told A - Swarovski don’t resize their jewelry so they can’t help me B - they wouldn’t exchange it for a smaller size due to international exchange policies and difference in currencies (i was willing to pay in the difference if there was) and C - obviously they wouldn’t refund me. I got told to “fly back to Italy” for any assistance. Not one jeweler in joburg will touch the ring to resize it as the ring isn’t from their store. I emailed asking for assistance online and got told exactly what I was told instore. I honestly don’t know why your brand is international if you cannot assist customers across boarders. Needless to say I will not purchase anything from you again, and I have shared my story on Facebook, Twitter and Instagram so good luck dealing with that bad publicity, because although I may only be one person, from what I can see on these other reviews... bad service is clearly a regular thing for you.