Horrible quality of products and horrible service -Swarovski Canal Walk

I am currently a very unhappy with the Service I have received from Swarovski Canal Walk store. I bought rings from the store in December 2021. Which the salesperson advised me not to bath or shower with the rings. I barely wear the rings as I wear the rings only on weekends, which I also do not bath or shower or submerge the rings in water due to the warning provided.

However, I had to swap out one of the rings in January 2022 as it started to discolour. Then the swap our ring also started to discolour and become Bronze around the 2nd week of February already. The ring also caused an allergic reaction on my skin for some odd reason. However, I did not have time to go back to the store as I have a full time job, 2 kids and a million other things to maintain.

I went into the store yesterday, finally to ask what is the best way to resolve this issue and if we can swap out the ring as the ring is not even two months old. I also asked if the other band can be swapped out as it started to do the same thing. There was only 2 ladies in store, Ameerah and Lauren, who stated that they do not have the authority to do anything abut the situation. Lauren actually had the audacity to get frustrated, which was very apparent and also to shrug her shoulders at my concern about the quality of the product. None of the ladies seem to care about customer service or creating any ease around the situation. Ameerah also had the nerve to tell me that it could be the sanitisers that cause the discolouration in the product, which I would have loved to be warned about at the purchase of the product as I would not have bothered wasting my money in that case. As everywhere you go, your hands will get sanitised. The ladies then proceeded to take my details and advised that a manager will call me back today,(Monday 14th March 2022) which it is now 15:46 pm and I still have not heard a single word from Mornè, who is the store manager, or any staff at the Swarovski Canal Walk Branch.

I know Swarovski does not provide refunds as I still have another ring, unworn, laying in my cupboard from the store as well. I am absolutely appalled, disgusted and disappointed at the price of the products, the absolute poor quality and then to top it off, the horrific lack of customer service or care.

I want to know how we will resolve this issue ASAP as I am not happy and actually would just prefer a full refund and to never deal with the store again. I would rather take my money somewhere, where someone actually cares about the products and service they provide.