DISGRUNTLED CUSTOMER

We bought jewellery at the store in Canal Walk and exchanged it three times because it kept on breaking. We then requested a refund after we realised that this product was definitely defective. I was then advised by the manager that Swarovski do not do refunds. When I contacted the head office I was advised that according to the consumer act they must refund a customer. Since then the eft is in process. I have called and inquired several times and still waiting on the eft. Three days have already passed and when I inquired again about the refund today I was told that eft payments only get done on Friday. So what is it now?? How come all the staff are not fami**** with the same rules. How come management advises differently than head office and why should I wait day in and day out for my money? Swarovski, I would definitely not recommend you to family and friends. Your service is more than just lacking.