December Returns

My birthday was on 18 Dec 2017 and hubby bought me a gift (prior to us leaving for holidays) at Swarovski Brooklyn and we went on holiday. Got my gift on 18th and when we got back from holiday the 5th of Jan I went to Brooklyn to exchange. the lady (very pleasant) informed me that the guarantee expired (only 14days) and that I cannot exchange it. I asked if I cannot speak to management to explain my situation. they have ZERO telephone numbers and are ONLY allowed to MAIL the manager and wait for a response. Wednesday 10th I contacted the branch, Sunday 13th I went back to check up and still the manager didn't respond to his mail! THIS IS RIDICULOUS! I will keep on following up and trust that he will exchange as you cannot expect people to buy Christmas gifts (in my case birthday present), go on holiday and not be able to return when you get bac****!!!!!!!!!1