Bracelet not delivered

April 2017 - I went to Swarovski Bay West Bay, Port Elizabeth, where I chose a silver tennis bracelet. They said they needed my cell number to put on their system so that they could register what I wanted if my husband came in to purchase a gift for me. 19 Dec 2017 - my husband purchases the bracelet but they give him a rose gold coloured bracelet. This was my Christmas present. 5 Jan 2018 - the day we return from holiday we return to the shop to exchange bracelet and are told by the managers that she can't understand why he was given the rose gold bracelet as I had requested a silver one. She said stock would arrive mid Jan and my bracelet would be delivered at my request. 23 Jan 2018 - no bracelet had arrived as their shipment was delayed. I request they source a silver bracelet from another store. Their response - we are not allowed to source an out of stock item if we have a pending delivery of the item. 10 Feb 2018 - I still have no bracelet and have never been contacted by the store.