BAD service award goes to Swarovski

My sister and I visited the store last Friday. Both times upon entering we had numerous heads turn to stare- but WE had to greet and ask for assistance.

Throughout the payment conclusion our attendant was distracted and continuously shouting- WAIT FOR ME- there was some kind of product training going on.

He even left us to go to the trainer and return. His distraction was the reason he first placed a large box in a tiny bag. Then I had to ask for another larger bag. He then gave us a bag - that was torn.

Considering your establishment doesn't allow refunds nor store credit for more than 30days (even for gifts), this service is shocking. I paid more at your store than I had at ALL the other ACTUAL jewellery stores at the mall that I purchased items from- but this store had the worst service.

Instead of worrying about product training- train your staff on customer service. Very annoying. I will not go back.