Extremely Disappointed with Suzuki Clearwater Mall

I took my car in for a service today at Suzuki Clearwater Mall, and "unsatisfied" is an understatement. This was the worst service experience I have ever had, and unfortunately, my previous experience with the sales department was no better.

My vehicle was booked in for a service and wheel alignment, as I routinely do. At 11:00 a.m., I received a message stating that my vehicle had been serviced and was in the wash bay. However, when I called at 3:00 p.m. to ask when I could collect my car, I was only able to pick it up at 4:00 p.m.

When collecting my vehicle, I was not asked to sign any paperwork, nor was I given any explanation of what had been completed during the service. I was simply asked to pay for the wheel alignment. When I reached my vehicle, I discovered it had not even been washed, despite being told earlier that it was in the wash bay.

With every wheel alignment I have had done previously, I received a printout showing the alignment results and tyre tread measurements. This time, I received nothing more than an invoice stating "wheel alignment." As a customer, this leaves me wondering whether the alignment was actually completed.

This raises several questions:

- Was my vehicle properly serviced? - Was the wheel alignment completed? - Why was there no service explanation, inspection report, or alignment printout? - Why was my vehicle not washed after being reported as being in the wash bay?

I now have to spend additional time and money having the alignment checked elsewhere to ensure everything was done correctly.

I also requested that my vehicle be evaluated for trade-in purposes, yet the only response I received was a message from a salesperson asking me to call them. Is this really the level of customer service provided?

The overall experience left me feeling like my business was not valued. Whether a customer drives an entry-level vehicle or a top-of-the-range model, everyone deserves the same level of professionalism and service.

Ironically, before collecting my vehicle, I had accompanied my mother to collect her car from Kia Roodepoort. The difference in service was remarkable. They thoroughly explained the work completed, provided a detailed wheel alignment report, and personally walked us to the vehicle for a final inspection.

It is clear that excellent customer service still exists. Unfortunately, based on my experience, it was not found at Suzuki Clearwater Mall.