Bad customer service

I want to rate my experience with Suzuki Gezina. Jonathan, who works in the service department, made the entire process unnecessarily difficult. From confirming my booking to providing updates, everything was dragged out. It often felt as though he was doing us a favour rather than providing customer service.

There was also poor communication between him and his colleagues, which led to conflicting information and left me confused about what I was supposed to do.

Although my car was eventually fixed, it came at the cost of dealing with frustrating and disappointing customer service, mostly from Jonathan. Based on my experience, I would not recommend this dealership, as simple processes are unnecessarily delayed. Treat customers fairly please!!!