Surfshark cancelled subscription yet debited .

Cancelled in app, confirmation email of subscription cancellation recieved , app indicates end date 6th May 2023 . Yet I still get debited, contacted support and in app chat for assistance and explanation, was made out to be a **** saying I renewed the product . Sent all screen shots in real time of my app , yet still justify taking my money with out my consent. I regret using this services , but won't make that mistake twice. Now I have to see next month if this will occur again cause I received the same cancellation confirmation email and I am not to sure I can trust anything that is communicated. Can't control your choice to cancel, cause I did yet was told I didn't .