CCG
Cody Codanie Gleekly-Chic
1 reviews | Active since Sept 2023
25 Sept 2023, 09:50
****y services
They give ****y services, when you log a call for no network during the weekend they tell you their engineers don't work weekends and public holidays 🙄, in this day and age where everything need data they still can't have standby people to work on weekends, it's been 3 days now with no Internet and I have assignments to do that requires Internet. We pay monthly and we rarely get the network for a full month. Consider having people work on weekends and public holidays, and when you log a call, no feedback is given only the ticket number, you only get feedback when you call again to enquire.
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Surf4Life's replyOfficial
11 Oct 2023, 13:55Good Day, Khodani
We would like to address your concerns ,As of our company's current policy, our technical support operates during business days, and our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors, Regarding your suggestion about standby technicians for site outages, we appreciate your input, and this is something we are actively considering to further improve our service. Please note we do have standby technicians for site outages during weekends & public holidays.
In response to your recent service disruption, I'm pleased to inform you that we have already assisted with the restoration of your service. Additionally, we are currently in the process of crediting your service package for the inconvenience you experienced.
Regards
We would like to address your concerns ,As of our company's current policy, our technical support operates during business days, and our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors, Regarding your suggestion about standby technicians for site outages, we appreciate your input, and this is something we are actively considering to further improve our service. Please note we do have standby technicians for site outages during weekends & public holidays.
In response to your recent service disruption, I'm pleased to inform you that we have already assisted with the restoration of your service. Additionally, we are currently in the process of crediting your service package for the inconvenience you experienced.
Regards
Surf4Life's reply11 Oct 2023, 13:55
Official
Good Day, Khodani
We would like to address your concerns ,As of our company's current policy, our technical support operates during business days, and our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors, Regarding your suggestion about standby technicians for site outages, we appreciate your input, and this is something we are actively considering to further improve our service. Please note we do have standby technicians for site outages during weekends & public holidays.
In response to your recent service disruption, I'm pleased to inform you that we have already assisted with the restoration of your service. Additionally, we are currently in the process of crediting your service package for the inconvenience you experienced.
Regards
We would like to address your concerns ,As of our company's current policy, our technical support operates during business days, and our Service Level Agreement (SLA) outlines the following timelines:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors, Regarding your suggestion about standby technicians for site outages, we appreciate your input, and this is something we are actively considering to further improve our service. Please note we do have standby technicians for site outages during weekends & public holidays.
In response to your recent service disruption, I'm pleased to inform you that we have already assisted with the restoration of your service. Additionally, we are currently in the process of crediting your service package for the inconvenience you experienced.
Regards