DS
Dilaun S
1 reviews | Active since Jan 2022
21 May 2025, 14:23
WORST SERVICE PROVIDER EVER
21/05/2025-Phone surf4life 6 times today as the internet kept dropping and everytime you call them they cant seem to figure out whats causing this,Worse provider ever.
Spoke to Doctor 21/05/2025-14:15pm speaks to me then says he cant hear me and cuts my call doesnt call me assists another user after.
Spoke Langa 21/05/2025-14:20pm speaks to me but cant assist instead says he will get Doctor to call me.
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Replies (1)
Surf4Life's replyOfficial
22 May 2025, 12:30Hi Diluan,
Thank you for reaching out and bringing this matter to our attention.
We acknowledge that there was a temporary disruption to your Fiber-to-the-Home (FTTH) connection yesterday. This was due to a nationwide issue that caused both local and international traffic disruptions. The root cause was an error on the network which resulted in significant network traffic congestion. We did issue comms regarding this event, though we understand it may have still caused inconvenience.
It is crucial for us to take all necessary precautions of our staff & conduct a thorough investigation, and we are committed to ensuring that such incidents are minimized in the future. We also continuously work to ensure our staff uphold the highest standards of professionalism and helpfulness at all times.
We truly appreciate the information you provided, and we will continue to investigate further. Should you have any additional feedback or experience further issues, please do not hesitate to let us know
Thank you for reaching out and bringing this matter to our attention.
We acknowledge that there was a temporary disruption to your Fiber-to-the-Home (FTTH) connection yesterday. This was due to a nationwide issue that caused both local and international traffic disruptions. The root cause was an error on the network which resulted in significant network traffic congestion. We did issue comms regarding this event, though we understand it may have still caused inconvenience.
It is crucial for us to take all necessary precautions of our staff & conduct a thorough investigation, and we are committed to ensuring that such incidents are minimized in the future. We also continuously work to ensure our staff uphold the highest standards of professionalism and helpfulness at all times.
We truly appreciate the information you provided, and we will continue to investigate further. Should you have any additional feedback or experience further issues, please do not hesitate to let us know
Surf4Life's reply22 May 2025, 12:30
Official
Hi Diluan,
Thank you for reaching out and bringing this matter to our attention.
We acknowledge that there was a temporary disruption to your Fiber-to-the-Home (FTTH) connection yesterday. This was due to a nationwide issue that caused both local and international traffic disruptions. The root cause was an error on the network which resulted in significant network traffic congestion. We did issue comms regarding this event, though we understand it may have still caused inconvenience.
It is crucial for us to take all necessary precautions of our staff & conduct a thorough investigation, and we are committed to ensuring that such incidents are minimized in the future. We also continuously work to ensure our staff uphold the highest standards of professionalism and helpfulness at all times.
We truly appreciate the information you provided, and we will continue to investigate further. Should you have any additional feedback or experience further issues, please do not hesitate to let us know
Thank you for reaching out and bringing this matter to our attention.
We acknowledge that there was a temporary disruption to your Fiber-to-the-Home (FTTH) connection yesterday. This was due to a nationwide issue that caused both local and international traffic disruptions. The root cause was an error on the network which resulted in significant network traffic congestion. We did issue comms regarding this event, though we understand it may have still caused inconvenience.
It is crucial for us to take all necessary precautions of our staff & conduct a thorough investigation, and we are committed to ensuring that such incidents are minimized in the future. We also continuously work to ensure our staff uphold the highest standards of professionalism and helpfulness at all times.
We truly appreciate the information you provided, and we will continue to investigate further. Should you have any additional feedback or experience further issues, please do not hesitate to let us know