1 reviews | Active since Aug 2022
Worst Service provider EVER
Poor Administration, Poor Management. Poor Service.
I've just paid the monthly subscription via EFT on the Mercantile bank account today 05/08/2022. Then i get told to email proof of payment to them, After sending the POP, i was advise that the only way they will be able to reactivate my subscription is next week as the Mercantile bank is a third party account and it takes days to process the payment. I asked to speak to management to find out why as customers we were never advise of such changes. All i received as feedback was "Sir unfortunately there's nothing we can do as the changes is above our paygrade, you will just have to wait until the payment reflects. Worst Service provider EVER. Why make make this option available if its only going to inconvenience me as a paying customer?
Thank you for enquiring, and for allowing us to answer your query, and assist any other customers who might struggle with the same issue.
Please note that we make use of a 3rd party PayGate. In order to make a once-off purchase, you MUST log in to your customer portal and make the payment using the paygate.
We do not have banking details, so in essance, you paid the paygate directly. Your payment was not linked to us.
As you mentioned above, you did not log in to your customer portal, and made use fo your banking app directly. There will be no reference number linking this payment to us if you do not use the portal.
In these cases, the paygate will need to trace the funds and allocate it to us. Please also note, that the finance department is available to attend to tickets Monday-Friday, 08:00-17:00
Going forward, kindly log in to your customer portal with every purchase, to avoid any unnecesary turnaround times while we trace and locate your funds, and please do not hesitate to let us know should you require any further assistance.
Kind Regards,
Surf4Life
Thank you for enquiring, and for allowing us to answer your query, and assist any other customers who might struggle with the same issue.
Please note that we make use of a 3rd party PayGate. In order to make a once-off purchase, you MUST log in to your customer portal and make the payment using the paygate.
We do not have banking details, so in essance, you paid the paygate directly. Your payment was not linked to us.
As you mentioned above, you did not log in to your customer portal, and made use fo your banking app directly. There will be no reference number linking this payment to us if you do not use the portal.
In these cases, the paygate will need to trace the funds and allocate it to us. Please also note, that the finance department is available to attend to tickets Monday-Friday, 08:00-17:00
Going forward, kindly log in to your customer portal with every purchase, to avoid any unnecesary turnaround times while we trace and locate your funds, and please do not hesitate to let us know should you require any further assistance.
Kind Regards,
Surf4Life