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Pearl M
1 reviews | Active since Nov 2021
02 Dec 2024, 11:09
Worst service provider
The customer service it’s fine but the service it’s lacking. I’m on 50mbps yet still experience lagging and downtime as if I’m on 10mbps. It’s exhausting as they can’t deliver the service they promised to provide.
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Surf4Life's replyOfficial
02 Dec 2024, 14:25Hi Pearl
Thank you for reaching out regarding the speed of your internet connection. We understand the importance of a fast and reliable service,
Currently, as per the default plan for your estate, you are subscribed to 10 Mbps Uncapped. If you would like to upgrade your speed to a desired 50 Mbps, we can certainly assist you with that.
Thank you for reaching out regarding the speed of your internet connection. We understand the importance of a fast and reliable service,
Currently, as per the default plan for your estate, you are subscribed to 10 Mbps Uncapped. If you would like to upgrade your speed to a desired 50 Mbps, we can certainly assist you with that.
Our service desk will be reaching out to you shortly to guide & troubleshoot your connection & through the process and ensure the upgrade is completed smoothly and your current active package is working optimally with the 50MBPS upgrade you purchased
We appreciate your patience, and if you have any other questions or concerns, please don't hesitate
Surf4Life's reply02 Dec 2024, 14:25
Official
Hi Pearl
Thank you for reaching out regarding the speed of your internet connection. We understand the importance of a fast and reliable service,
Currently, as per the default plan for your estate, you are subscribed to 10 Mbps Uncapped. If you would like to upgrade your speed to a desired 50 Mbps, we can certainly assist you with that.
Thank you for reaching out regarding the speed of your internet connection. We understand the importance of a fast and reliable service,
Currently, as per the default plan for your estate, you are subscribed to 10 Mbps Uncapped. If you would like to upgrade your speed to a desired 50 Mbps, we can certainly assist you with that.
Our service desk will be reaching out to you shortly to guide & troubleshoot your connection & through the process and ensure the upgrade is completed smoothly and your current active package is working optimally with the 50MBPS upgrade you purchased
We appreciate your patience, and if you have any other questions or concerns, please don't hesitate