GC
Golden C
1 reviews | Active since Oct 2016
01 Sept 2021, 17:18
Worst service provider.
Worst customer service ever.I called and explained that I don’t have internet since yesterday and I was told that someone will call me tomorrow and that there is nothing they can do because I come back home at 5pm .
Helpful (0)
Replies (5)0
Replies (5)
Surf4Life's replyOfficial
01 Sept 2021, 17:44Hi , Please can you provide us with your Ticket nr that was issued when the call was logged. Please note that we do not offer any call out services outside of Business hours. Reason that an engineer wil be in contact with you tomorrow as a call out is needed.
Surf4Life's reply01 Sept 2021, 17:44
Official
Hi , Please can you provide us with your Ticket nr that was issued when the call was logged. Please note that we do not offer any call out services outside of Business hours. Reason that an engineer wil be in contact with you tomorrow as a call out is needed.
GC
Golden C's updateReviewer Update
01 Sept 2021, 17:46The person I spoke to didn’t give me any ticket number. And the fact that I come back at 5pm which is after business hours meaning I won’t be helped.
GC
Golden C's update01 Sept 2021, 17:46
Reviewer Update
The person I spoke to didn’t give me any ticket number. And the fact that I come back at 5pm which is after business hours meaning I won’t be helped.
Surf4Life's replyOfficial
01 Sept 2021, 17:57What is your Unit nr and Dev name so we can follow up internally. We will appoint an engineer to assist you on the first available time lot that you are available.
Surf4Life's reply01 Sept 2021, 17:57
Official
What is your Unit nr and Dev name so we can follow up internally. We will appoint an engineer to assist you on the first available time lot that you are available.
GC
Golden C's updateReviewer Update
04 Sept 2021, 07:31am really frustrated now because I haven’t had WiFi since Tuesday and when I followed up I spoke to guy by the name of Aaron who informed me that he doesn’t deal with fibre issues and he advised that he has no idea of the turn around time and he forwarded my email to Dries who then according to his email had no sense of what customer service is maybe because I’m black and he just wrote that they have a turnaround time of 3 days and that they start counting from the day they receive the ticket, not the day I reported it , which is really pathetic and disgusting 🤮. I don’t work for Surf4life life and wouldn’t know the process of logging a call to a certain department. I have already paid for a service I am not currently receiving…. I strongly recommend to people looking at going with this useless provider not to use them. They are truly a reflection of our current government…poor service delivery.
GC
Golden C's update04 Sept 2021, 07:31
Reviewer Update
am really frustrated now because I haven’t had WiFi since Tuesday and when I followed up I spoke to guy by the name of Aaron who informed me that he doesn’t deal with fibre issues and he advised that he has no idea of the turn around time and he forwarded my email to Dries who then according to his email had no sense of what customer service is maybe because I’m black and he just wrote that they have a turnaround time of 3 days and that they start counting from the day they receive the ticket, not the day I reported it , which is really pathetic and disgusting 🤮. I don’t work for Surf4life life and wouldn’t know the process of logging a call to a certain department. I have already paid for a service I am not currently receiving…. I strongly recommend to people looking at going with this useless provider not to use them. They are truly a reflection of our current government…poor service delivery.
Surf4Life's replyOfficial
06 Sept 2021, 08:37Good Morning , This has been escalated internally and we should have you up and running today. Ons of our engineers will be in contact with you shortly.
Surf4Life's reply06 Sept 2021, 08:37
Official
Good Morning , This has been escalated internally and we should have you up and running today. Ons of our engineers will be in contact with you shortly.