TH
Thuto H
1 reviews | Active since May 2011
24 Jul 2024, 11:24
Worst service provider
**** ISP with very bad sevice desk, how can you advise clients about SLA whereas you don't even know what that stands for, let alone the effects of breaching the SLA you are advising clients on?
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Surf4Life's replyOfficial
31 Jul 2024, 09:17Hi Thuto
Thank you for sharing your concerns with us, We understand the importance of clear communication, especially when it comes to our Service Level Agreements (SLA). Our aim is to provide timely and effective support while ensuring our clients are well-informed. We regret that your experience did not reflect this commitment. Please note that the resolution times are in accordance with our Service Level Agreement (SLA) and are subject to the nature and complexity of the issue. Fibre is a best-effort service, and no service provider can guarantee 100% uptime. We have reviewed our records and currently do not see any recent faults reported under your unit. Please advise if we might have missed a ticket or email from you regarding a service issue, We understand the importance of a stable internet connection, especially in today's digital age, In future we encourage you to kindly please send an email to *** to report any faults.
Please be assured that we are taking steps to investigate & improve our service desk training and processes to ensure that our team members are fully knowledgeable and capable of addressing your concerns accurately and efficiently.
We appreciate your patience and understanding as we work towards providing you with a better service experience.
Regards
Thank you for sharing your concerns with us, We understand the importance of clear communication, especially when it comes to our Service Level Agreements (SLA). Our aim is to provide timely and effective support while ensuring our clients are well-informed. We regret that your experience did not reflect this commitment. Please note that the resolution times are in accordance with our Service Level Agreement (SLA) and are subject to the nature and complexity of the issue. Fibre is a best-effort service, and no service provider can guarantee 100% uptime. We have reviewed our records and currently do not see any recent faults reported under your unit. Please advise if we might have missed a ticket or email from you regarding a service issue, We understand the importance of a stable internet connection, especially in today's digital age, In future we encourage you to kindly please send an email to *** to report any faults.
Please be assured that we are taking steps to investigate & improve our service desk training and processes to ensure that our team members are fully knowledgeable and capable of addressing your concerns accurately and efficiently.
We appreciate your patience and understanding as we work towards providing you with a better service experience.
Regards
Surf4Life's reply31 Jul 2024, 09:17
Official
Hi Thuto
Thank you for sharing your concerns with us, We understand the importance of clear communication, especially when it comes to our Service Level Agreements (SLA). Our aim is to provide timely and effective support while ensuring our clients are well-informed. We regret that your experience did not reflect this commitment. Please note that the resolution times are in accordance with our Service Level Agreement (SLA) and are subject to the nature and complexity of the issue. Fibre is a best-effort service, and no service provider can guarantee 100% uptime. We have reviewed our records and currently do not see any recent faults reported under your unit. Please advise if we might have missed a ticket or email from you regarding a service issue, We understand the importance of a stable internet connection, especially in today's digital age, In future we encourage you to kindly please send an email to *** to report any faults.
Please be assured that we are taking steps to investigate & improve our service desk training and processes to ensure that our team members are fully knowledgeable and capable of addressing your concerns accurately and efficiently.
We appreciate your patience and understanding as we work towards providing you with a better service experience.
Regards
Thank you for sharing your concerns with us, We understand the importance of clear communication, especially when it comes to our Service Level Agreements (SLA). Our aim is to provide timely and effective support while ensuring our clients are well-informed. We regret that your experience did not reflect this commitment. Please note that the resolution times are in accordance with our Service Level Agreement (SLA) and are subject to the nature and complexity of the issue. Fibre is a best-effort service, and no service provider can guarantee 100% uptime. We have reviewed our records and currently do not see any recent faults reported under your unit. Please advise if we might have missed a ticket or email from you regarding a service issue, We understand the importance of a stable internet connection, especially in today's digital age, In future we encourage you to kindly please send an email to *** to report any faults.
Please be assured that we are taking steps to investigate & improve our service desk training and processes to ensure that our team members are fully knowledgeable and capable of addressing your concerns accurately and efficiently.
We appreciate your patience and understanding as we work towards providing you with a better service experience.
Regards