AS
Andzani S
1 reviews | Active since Jun 2020
09 Sept 2025, 18:57
Worst service provider!!!!!
The worst service provider. Been using it since April and it’s always down or it’s completely not working. It’s been two days without WiFi. They send emails saying they have successfully reconfigured and refreshed your connection but still no WiFi. I don’t know how many logged calls under my name since April. Worse part is that at East on 82 it’s not free like other central development rental apartments. I’ve logged a call since
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Surf4Life's replyOfficial
10 Sept 2025, 14:17Hi Andzani,
Thank you for taking our call earlier and for your continued patience.
We’ve escalated your issue under ticket number S4L #***. A technician will be in contact with you shortly to assist further and ensure your connection is resolved. Please also note to ensure consistent and reliable service, we follow a Service Level Agreement (SLA) policy that allows us to accommodate all our clients fairly, however we have prioritized your unit.
We truly appreciate your understanding and the time you’ve taken to engage with us. Please feel free to reach out if you have any further questions or updates.
Surf4Life's reply10 Sept 2025, 14:17
Official
Hi Andzani,
Thank you for taking our call earlier and for your continued patience.
We’ve escalated your issue under ticket number S4L #***. A technician will be in contact with you shortly to assist further and ensure your connection is resolved. Please also note to ensure consistent and reliable service, we follow a Service Level Agreement (SLA) policy that allows us to accommodate all our clients fairly, however we have prioritized your unit.
We truly appreciate your understanding and the time you’ve taken to engage with us. Please feel free to reach out if you have any further questions or updates.