MM
Mandy M
1 reviews | Active since Mar 2015
29 Apr 2024, 14:17
Worst service I ever have
I was disconnected on Friday night, and I logged the call first thing on Saturday morning, and I was told that the technician will be sent to my unit to resolve the issue, and nothing happened today when I call, I'm told that my ticket is still pending what a service.
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Surf4Life's replyOfficial
30 Apr 2024, 16:34HI Mandy
We truly appreciate your diligence in reporting it.
we take all service interruptions seriously and strive to resolve them as quickly as possible. However, I would like to remind you of our Service Level Agreement (SLA), which outlines specific timelines for ticket resolution. According to our SLA, technical tickets are resolved within 2 business days, while fibre-related tickets are resolved within 3 business days.
I'm pleased to inform you that your ticket, number ***, is still within the SLA timeframe for resolution. Our records indicate that the last communication on the ticket regarding appointment arrangements between you and our engineer concluded on the 2nd of May.
If you have any further questions or concerns, please don't hesitate to reach out to us.
We truly appreciate your diligence in reporting it.
we take all service interruptions seriously and strive to resolve them as quickly as possible. However, I would like to remind you of our Service Level Agreement (SLA), which outlines specific timelines for ticket resolution. According to our SLA, technical tickets are resolved within 2 business days, while fibre-related tickets are resolved within 3 business days.
I'm pleased to inform you that your ticket, number ***, is still within the SLA timeframe for resolution. Our records indicate that the last communication on the ticket regarding appointment arrangements between you and our engineer concluded on the 2nd of May.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Surf4Life's reply30 Apr 2024, 16:34
Official
HI Mandy
We truly appreciate your diligence in reporting it.
we take all service interruptions seriously and strive to resolve them as quickly as possible. However, I would like to remind you of our Service Level Agreement (SLA), which outlines specific timelines for ticket resolution. According to our SLA, technical tickets are resolved within 2 business days, while fibre-related tickets are resolved within 3 business days.
I'm pleased to inform you that your ticket, number ***, is still within the SLA timeframe for resolution. Our records indicate that the last communication on the ticket regarding appointment arrangements between you and our engineer concluded on the 2nd of May.
If you have any further questions or concerns, please don't hesitate to reach out to us.
We truly appreciate your diligence in reporting it.
we take all service interruptions seriously and strive to resolve them as quickly as possible. However, I would like to remind you of our Service Level Agreement (SLA), which outlines specific timelines for ticket resolution. According to our SLA, technical tickets are resolved within 2 business days, while fibre-related tickets are resolved within 3 business days.
I'm pleased to inform you that your ticket, number ***, is still within the SLA timeframe for resolution. Our records indicate that the last communication on the ticket regarding appointment arrangements between you and our engineer concluded on the 2nd of May.
If you have any further questions or concerns, please don't hesitate to reach out to us.