DS
Dilaun S
1 reviews | Active since Jan 2022
19 Aug 2024, 15:10
Worst Service from Surf4Life
Surf4life has the worst service of their link being up every week at Manhattan lofts the link goes off you have to call them to reset the router , please beware to not sign up with surf4 life when staying here.
Spoke to Khaya asking him when will this be resolved says he does not know when i asked to speak to his team leader made me like a stupid and also kept saying there is a procedure end of the day when Surf4 life wants their money but for them to keep their link up for more than two weeks up is a mission.
Worst ISP in south Africa.
Helpful (0)
Replies (3)0
Replies (3)DS
Dilaun S's updateReviewer Update
21 Aug 2024, 15:24Day 2-21.08.2024 called three times today spoke to Doctor @15:16 pm was not very friendly and cut the call on me very rude he advised that Surf4life has no solution to the problem of the internet dropping as they couldn't find a permanent solution as they done a quick fix for us to use the internet but there is no solution from their side and we can expect to have dropped connections , this is really frustrating as what is management of the company doing about all this. they don't compensate you for downtime but want us to use their service which isn't right or fair.
DS
Dilaun S's update21 Aug 2024, 15:24
Reviewer Update
Day 2-21.08.2024 called three times today spoke to Doctor @15:16 pm was not very friendly and cut the call on me very rude he advised that Surf4life has no solution to the problem of the internet dropping as they couldn't find a permanent solution as they done a quick fix for us to use the internet but there is no solution from their side and we can expect to have dropped connections , this is really frustrating as what is management of the company doing about all this. they don't compensate you for downtime but want us to use their service which isn't right or fair.
DS
Dilaun S's updateReviewer Update
22 Aug 2024, 22:52No internet this is not on.We pay for a service where a week or 2 cannot go without the link going down yet again I’ll have to call surf4life to hear an excuse of there being no internet.Clearly this company doesn’t care about that clients and their IT infrastructure upkeep is bad.
DS
Dilaun S's update22 Aug 2024, 22:52
Reviewer Update
No internet this is not on.We pay for a service where a week or 2 cannot go without the link going down yet again I’ll have to call surf4life to hear an excuse of there being no internet.Clearly this company doesn’t care about that clients and their IT infrastructure upkeep is bad.
Surf4Life's replyOfficial
23 Aug 2024, 10:56Hi Dilaun
Thank you for taking my call earlier today and providing the necessary information. Your feedback is crucial in helping us identify and resolve problem areas.
We regret the service you have recently received from our staff, and I want to assure you that we are addressing this matter with management. We will be conducting further training to ensure that our team upholds the highest standards of professionalism, efficient customer service, and provides informative updates to all our clients.
As discussed, our broadcast emails for outages and maintenance are sent to the registered email on your profile to keep our clients informed and updated about service-related matters. The recent outage that affected Manhattan Loft was due to issues beyond Surf4Life’s infrastructure. We have opened a ticket for one of our technicians to investigate and troubleshoot your router for any potential faults. We have sent an email with more detailed information to help resolve the issues you've experienced. Please check your inbox for further instructions and updates.
We appreciate your patience
Thank you for taking my call earlier today and providing the necessary information. Your feedback is crucial in helping us identify and resolve problem areas.
We regret the service you have recently received from our staff, and I want to assure you that we are addressing this matter with management. We will be conducting further training to ensure that our team upholds the highest standards of professionalism, efficient customer service, and provides informative updates to all our clients.
As discussed, our broadcast emails for outages and maintenance are sent to the registered email on your profile to keep our clients informed and updated about service-related matters. The recent outage that affected Manhattan Loft was due to issues beyond Surf4Life’s infrastructure. We have opened a ticket for one of our technicians to investigate and troubleshoot your router for any potential faults. We have sent an email with more detailed information to help resolve the issues you've experienced. Please check your inbox for further instructions and updates.
We appreciate your patience
Surf4Life's reply23 Aug 2024, 10:56
Official
Hi Dilaun
Thank you for taking my call earlier today and providing the necessary information. Your feedback is crucial in helping us identify and resolve problem areas.
We regret the service you have recently received from our staff, and I want to assure you that we are addressing this matter with management. We will be conducting further training to ensure that our team upholds the highest standards of professionalism, efficient customer service, and provides informative updates to all our clients.
As discussed, our broadcast emails for outages and maintenance are sent to the registered email on your profile to keep our clients informed and updated about service-related matters. The recent outage that affected Manhattan Loft was due to issues beyond Surf4Life’s infrastructure. We have opened a ticket for one of our technicians to investigate and troubleshoot your router for any potential faults. We have sent an email with more detailed information to help resolve the issues you've experienced. Please check your inbox for further instructions and updates.
We appreciate your patience
Thank you for taking my call earlier today and providing the necessary information. Your feedback is crucial in helping us identify and resolve problem areas.
We regret the service you have recently received from our staff, and I want to assure you that we are addressing this matter with management. We will be conducting further training to ensure that our team upholds the highest standards of professionalism, efficient customer service, and provides informative updates to all our clients.
As discussed, our broadcast emails for outages and maintenance are sent to the registered email on your profile to keep our clients informed and updated about service-related matters. The recent outage that affected Manhattan Loft was due to issues beyond Surf4Life’s infrastructure. We have opened a ticket for one of our technicians to investigate and troubleshoot your router for any potential faults. We have sent an email with more detailed information to help resolve the issues you've experienced. Please check your inbox for further instructions and updates.
We appreciate your patience